Geek Squad

I was verbally told it would take from 7 to 10 calendar days for my laptop to be repaired, I was immediately asked to pay over $200 for my laptop to be fixed, & the warranty period...

I purchased $2500 worth of computers from best buy and a membership to the geek squad tech support. I have tried to use the tech support over thje phone three times and was told al...

I attempted to utilize GeekSquad's remote access services to deal with a Hijacker virus that was redirecting my search results. It was annoying, but fairly easy to deal with and de...

I paid $250 on top of what I paid for a new TV and hardware to have Geek Squad mount, install and set up the TV. They came in and set it up EXCEPT that they failed to connect it t...

I purchased a computer from Best Buy Coon Rapids, MN in 2009. 2011 the same computer began to show signs of a hard drive failure. "Fortunately" we purchased the 3 year Black Tie Pr...

:cry They did not fix my computer but yet charged me. I took my computer in and I purchased a 2 year Tech Support Agreement. They called 3 days later from the store to tell me it w...

Repair for washer has already been 3 weeks and still waiting. 1st schedule, check washer and order the parts. 2nd schedule, technician comes to tell me what I already know, part...

So about four weeks ago I brought my Toshiba laptop to Best Buy to get it repaired. The screen had been cracked and I wanted it fixed. When i brought it in I was told that I have a...

Putting out the word about Best Bully /Goon Squad all over the internet! Twitter, Face book, Consumer report, FTC, BBB, on and on! Bought a computer from Best Buy for $450. 18 mo l...

They have the most unprofessional staff in the industry. They promise you services and time frame they can't deliver. They never call you to discuss your computer problem. And ...

I had a laptop that was having some problems and I was actually referred to him by someone in the geek squad since I needed my computer back before school started on august 24th. ...

THE WORST SERVICE EVER!!!!! had bout a tv from best buy and had NERD squad install it…gave me a time from 8-12 in the morning..they showed up at 230PM..with the excuse that the a...

Brought my laptop in for cracked screen, paid geek squad 350$ to replace it, they shipped it back with a dead battery. BestBuy refuses to replace the battery. Never shopping ther...

I had my laptop in to install a new OS a while ago. Turned out they put on a version that wouldn't validate by microsoft so after two moths I had to take it back in so they could r...

From my email to GeekSquad.com after an online tech support session on 7/10/11.I bought this laptop exactly 1 year ago (today 7/10/11 along with a 2-yr. warranty, whic...

Paid over $160.00 for an extended warranty for a LCD, trying to get an appointment for 1 week (and my TV does not work at all), so when I finally get one on a wednesday and I calle...

I'm having a problem with my netbook regarding connecting to the internet. So I went to Geek Squad and the rep tried and then hooked my computer into their own internet and inf...

Spent a lot of money on a new computer paid almost 100$ to have all my info' put on the new one he told me all i have to do is plug it in and everything would work needless to ...

GEEK SQUAD Westbury, NY misdiagnosed my laptop issue, convincing me it was better to buy a new computer----found out later from GEEKAnthony that wasnt true.However, I Spent $...

I bought a TV and mount from Best Buy in DC. The first time the agent called to say he was running late and that it may take up to 1-2hours outside my window. When I rescheduled a...

My friend wanted to have geek squad come out and fix her operating system. Never again. They charged her $300.00 just for walking in the door,$200.00 for diagnosing t...

Two years ago my father bought me a brand new HP Touchsmart for Christmas. I dunno how familiar you are with this but they're not cheap. As a precaution, he bought me a Geek Squad ...

I recently was offered a "support" program with Geeksquad through DirecTV. I was told that for 20 bucks a month I could get unlimited assistance with any electronic or computer pr...

Brought my laptop to Geek Squad in Best Buy, Paramus, NJ. Told them I was getting the blue screen problem and I needed them to fix. They informed me of their $199. repair fee that ...

Best Buy's Geek Squad, at Union Square NYC, did not have my computer ready for over 6 weeks, and I had to call them to receive it!!! They never called me. First they mi...

After much research I found a Toshiba with all the specs I wanted. When I asked the sales guy at my local Best Buy to check availability, he returned with an OPEN BOX Toshiba and ...

I bought a new Dell Inspiron 560 at Best Buy in September. Did not realize it at the time, but when they entered the customer info with the computer registration after I left the s...

I purchased my child a laptop for college and the next day the bulb in the screen blew pathetic. i took it back to the store for geeksquad to repair and they told me that the lapto...

Purchased a flat screen TV at Best Buy. Purchased extended warranty though Geek Squad. Had a problem with TV. Called the 1-800 number. Gave all my information. Told a date and time...

I referred this company /in their little VW/ to a senior couple to come to their home to fix their desktop computer. They sent a man who worked on their pc for 2 hours....