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Updated by user Dec 07, 2014

Finally, Mr. Heshka contacted me and refunded me.

I still can't believe that it took so long to get in touch with someone and that I had to use social media to get them to act upon. I am old school, I believe that contacting the company directly is better to avoid being in the spot light but seems that these days are long gone and customers have no choice but to put the company right on the spot to get them to act.

Original review posted by user Oct 23, 2014

To whom this may concern: I have been trying to contact your billing depart for 4-5 days & got no where. #1- I do not have a contract# #2 โ€“ I do not have a 4 parts keys, #3 โ€“ I do not have a reference# other than the transaction# from my credit card, #4 โ€“ I called 1-87*-772-****, 12 times and spend about 154.54 minutes on the phone talking to people who arenโ€™t able to help me, got disconnected, got hang up on, got told that I have the wrong number, the excuse list is extremely long, #5 โ€“ I emailed several times and at times my email came back saying โ€œFailure Noticeโ€ or โ€œMAILER-DAEMON@***.comโ€ or โ€œSorry, we were unable to deliver your message to the following address:online@***.ca.

#6 โ€“ I want to cancel my โ€œONLINE SUPPORT +โ€ that I purchased ONLINE, not at the store. #7 โ€“ The customer support has been awful: I got put on hold by your support personnel for over 20 min. while trying to solve issues. I got disconnected several times, some tech support went to lunch or break right in the middle of a chat session and left me stranded, one tech support was so aggressive when I had to log into my email (that was awful) and I could go on.

#8 โ€“ The bottom line, the service has been excruciatingly terrible. #9 โ€“ I want out and I want to be refunded.

Reason of review: Poor customer service.

Monetary Loss: $170.

Preferred solution: Full refund.

Geek Squad Cons: Entire experienec.

Location: Toronto, Ontario

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