Geek Squad
Geek Squad Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Geek Squad has 1.6 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Geek Squad to a friend or colleague.
- Rating Distribution
Pros: No good, No means no, No pros.
Cons: Customer service, Bad customer service, I was lied to.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Geek Squad has 1.6 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
80% of users would likely recommend Geek Squad to a friend or colleague.
- Rating Distribution
Pros: No good, No means no, No pros.
Cons: Customer service, Bad customer service, I was lied to.Recent recommendations regarding this business are as follows: "Yes definitely I am a fan of Geek Squad", "I would definitely recommend the Geek Squad either on line or in the store", "Don't bother. They used to be better but no longer have the expertise to do a good job.", "get more reliable tech's. Now days I have to wait sometime up to 20 minutes and often for no reason at all they just disconnect.", "Don't use Geek Squad for Exercise Bike Installation".
Most users want Geek Squad to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help with the virus
Preferred solution: 0 just putting out a GOOD reference
User's recommendation: Yes definitely I am a fan of Geek Squad
Still trying to get my computer fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHacking
Total nightmare! Bought a laptop, printer and software from Best Buy.
Couldnt get anything to work. Back to the store next day for geek Squad help. They said it was all fixed. Ive been on the phone every night for the last 3 weeks with Geek Squad trying to fix issues.
I was contacted today from a so called representative from the geek squad number claiming they needed to fix an issue with internet security and they proceeded to acquire personal info such as ss number, credit card numbers, a picture of my DL bank accounts etc. Also text messages from bitcoin and other crypto currency. Very suspicious. Trying to contact someone with geek squad to report but keep getting put on hold or stuck in a loop!
Total *** Had to cancel all my cc.
Also worried that my ID has been stolen. I want my money back from Best Buy!
Preferred solution: Full refund
Issue resolvef
User's recommendation: I would definitely recommend the Geek Squad either on line or in the store
I got something that someone says I have a visa card.
Preferred solution: Full refund
Cancel subscription
User's recommendation: Don't bother. They used to be better but no longer have the expertise to do a good job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComputer Serices / Remote session agents....
Today I called sevreral times Geek Squad, RE: to Computer Services at Eastern time 2:00 P.M. & the promised 45 min.
retrn call or chat notice did not hapen. Only in 2hrs. then 2 other agets I was transferd to & the last one (Abdula) D/C-d me for my TEL. conversation & also my chat remote disappeared & only the black Geek Squad icon stayed in my computer ,with MRI Customizer Operation Compplete -summery of the task were performed & under that written" AWAITING GEEK SQUAD AGENT"- 3 updates failed.
I don`t know if he finished his work or not , I called back agian & another agent said she can`t help in this, looks like he is working on it & I should call back in 30 min. This is very fraystrating, since Eastern time 2:00 P.M. & now it`s 6:00 P.M. I`m very disappointed in Geek Squad services.
Please take this case to the supervisor.
Thank you. Sincerely, Veronica Bago
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anaheim, CaliforniaBroken Microwave
Preferred solution: Deliver product or service ordered
Complaint
User's recommendation: get more reliable tech's. Now days I have to wait sometime up to 20 minutes and often for no reason at all they just disconnect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, North CarolinaDamages after leaving my Asus laptop with them
- Site displays the status of your trouble ticket
- Shady persons never assign themselves work
- Technians should listen to their peers
- Tracking metrics are undone by underhanded technicians
Preferred solution: Let the company propose a solution
User's recommendation: Always take a photo of your device before you bring it in.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer5 year warranty price match
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnacceptable Exercise Bike Installation
Preferred solution: Must be used as a Lesson Learned so other customers do not get this unacceptable service.
User's recommendation: Don't use Geek Squad for Exercise Bike Installation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Al Khobar, Eastern ProvinceService not provided as promised.
Preferred solution: Full refund
User's recommendation: do not use or subscribe to this service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREPRESENTIVE STOLE $2,000 FROM ME
- These phone reps should be better vetted
Preferred solution: Apology
User's recommendation: Don't give these people control of your computer and don't ever buy gift cards to sent to these people for an alleged mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rincon, GeorgiaWorst customer service
Preferred solution: Replace the Maytag Bravo xl
User's recommendation: Never buy from Best Buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCell phone warranty issue
I have geek squad warranty on my cell phone and made a claim a while ago. I have already on my credit card been charged in around of $1,100 for deductible and to cover the cost of a phone until mine is returned.
I had someone who stayed home to get the delivery because UPS would not leave it on the door. When the package arrived it was a EMPTY box. Why in the world would they not let a person do this in store. Are they too smart for this?
Still have my deposit and I am unable to see the lower half of my screen. They say they are investigating. If one could do this instore the problem would have been solved and or NEVER occurred.
So now I wait with a phone that you cant see the bottom of and paid around $900.00 for a empty box. Not including the $200.00 in wages lost waiting for UPS to deliver the empty box.
User's recommendation: Allow IN STORE to resolve these issues. Do not over think it
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Same exact story with me.
the same occurred with me yesterday. they must have a list of cancer patients to scam .
They work so fast to use the cards. I am also reporting the fraud.