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I paid for total support for one year. I called and waited for 30 minutes only to be told There is a 85 minute wait. But we will be happy to send someone to your home for $49.00 Oh boy what a bargain. I bet they would be happy If anyone reads this They are a rip off...
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Anonymous
Anonymous

What a waste .

1.0
#1116074
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I just spent over a half hour trying to make an appointment with the Geek squad to pick up a device that's already paid for. I'm still on hold with the 3rd person I spoken to so far- I can't log on to my account because I forgot my password. I can't access my personal...
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#1113568
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beware when calling the geek squad, yes they can clean and update your computer, but for anything else, it's BUYER BEWARE when you tell them, you've called for the same reason more than once (now 3 times) in a short period, you'd think someone would say, something is...
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1.6
#1112766
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Geek Squad - Terrible Service

Geek Squad
#1108246
1.0
Details
So last week I filed a claim because heaphones I purchaced from Best Buy no longer work. So the agent says we will send an email in 12 to 48 hours so time goes by and no email. I phone back and they say they have the wrong email address. I give them the right email address and 48 hours pass and still no email. They say they jave the wrong email address again. Sounds like extreme incompatence
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Geek Squad - My tv

Geek Squad
#1105018
1.0
Details
worst experience ever dont loose ur time dont buy *** from best buy cause there warranty sucks its a rip off but they did charged me 200 for ther *** service next step a law suit for best buy and geek squad
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Advertised vs Delivered
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Delivery Service
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Geek Squad - Complete headache

Geek Squad
#1092868
1.0
Details
I regret having purchased a membership with geek squad. The customer service for the most part is a disgrace and they hold your items hostage. Still waiting on them to give me back my laptop its been over a week.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
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Geek Squad Technical Support Review

Geek Squad
#1033523
Normally l love Geek Squad agents. Today, Bill was impatient, had an irriatable attitude, would not listen, and gave inaccurate information. When he rolled his eyes at me for insisting he listen to my request before responding l took my computer back and said l would come back when there was a different person working because he was rude and l didn't like him.
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I bought a car stereo 6 weeks ago. I paid the geek squad to install at Best Buy. Stereo froze up a few days ago. I took my car back to the Spartanburg location. They said they would send it for repairs. Okay first of all it’s only been 6 weeks. And I purchased a...
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1.0
#1110548
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I noticed an reoccurring charge for 10.97 on my account and haven't bought a new computer etc in a couple years, and have never visited a Best Buy in my life. I found out it was either Dish network or the internet service they sell separately that was the cause. My...
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#1107691
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I Have dealt with Geek Squad Service in store and have not been happy since some don't listen to what your saying. The Ones I have dealt with on line have been nice friendly and helpful. The People At Geek Squad In Dothan Alabama Are Not The Best Buy sales People don't...
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2.0
I liked
  • On line services
I didn't like
  • In store services
#1102064
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so I had an appointment scheduled to get my car system installed and i get there and they dont have the part to install it. I said why did you schedule me for an appointment if you dont have the part and he said we had it yesterday and its first come first serve but i...
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1.0
I didn't like
  • Very poor customer service
  • Not accessible to make right
#1099326
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I contacted them several times! 5 times to be exact, 5th I was called finally said they are not responsible even though they didn't fix my problem and screwed up my laptop. I got my programs that they screwed up reinstalled and with a new key, it cost me! They are...
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I didn't like
  • Damaged my computer programs and they ignored my problem
  • Do not stand behind their work
#1097855
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First of all nobody speaks English so they are all reading from a script and cant help you. My phone got wet and I called to get a replacement they hung up on me three times and on the fourth transferred me to a local store. They say they shipped it UPS but I never...
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1.1
#1097777
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Contact Geek Squad

Mailing Address:
Best Buy Stores, L.P., d/b/a Geek Squad
7601 Penn Avenue South
Richfield, MN 55423-3645
Phone:
(800) 433-5778
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no printout of test after telling me it needed to be sent out for hardware fix. there test only tests software .they said Needed to be sent out for 2 weeks for hardware fix. already paid 159 for useless "test" did my own test at home using dell support assist got 22...
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1.0
I didn't like
  • Unconcerned management
  • Rude customer service
  • Bait and switch tatic
#1096160
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