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1.4 Based on 122 reviews
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I renewed my Geek Squad tech support service and combined Kaspersky protection at the store by a customer service clerk 2 weeks before it expired (and had a paper receipt), but the bill was not submitted to my credit card so on the day it expired I found out that I had no antivirus protection. I called the Geek Squad 24/7 support line and was told that I had not paid for the service and could not get it renewed for at least 24 hours. I was... Read more

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I brought my laptop in for repairs; I suspected the motherboard was the problem. It is now a month later and they still do not have an estimated date of completion. After 2 weeks, they called and said it will 450$ to replace the motherboard. Ok, fine; it't the motherboard, it's expensive, I get it. A week after that they call and say it will now be 750$. After talking to three separate levels of Geek Squad/Management, NOBODY was able to tell me... Read more

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These guys charged me $360 ($60 diagnosis and $300 repair) to fix my all in one HP Desktop. It took 6 weeks to get the computer back! I actually bought a new computer while waiting because I had important work to do and they're customer service was horrible. When I got it back the repaired computer only worked for about 3 days and the base stand was dented several times! Due to having a new computer, and storing the busted one away, I forgot to... Read more

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Not performed & Co. was unwilling to refund the ~$400.00 on my Amex for their incompetence. Held my system from 08/06/16 to present. Lost ~2/3 of my client base, due to my business type= ....analytical laboratory. Lied to me on Labor day about a two-day repair period. Checked back on 09/16, tech told me that the part was not available anymore. Was furious enough with them, but no foul words, gestures or punches were exchanged. (They need them... Read more

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I had geek squad do my living room. This *** guy named Xeven Zorza came and broke my tv. He crapped in my bathroom and left *** on my sofa. I was horrified.

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Had a 60" inch LED Vizio TV bought with Geeksquad extended year support. On/Off controller began to fail and in a solid manner they ordered the part, came out and attempted repair. That's about the extent of the quality. From there, no less than 7 more visits to my house and at least 7 phone calls. Morons 1. Parts shipped were incorrect 2. Parts reordered 3. New appointment and TV repair 4. 1 month later TV controller failed again 5. New... Read more

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Tried to get a replacement phone after years of paying for the service. Put it this way, Best Buy and Geek squad make it very hard to get a replacement product after getting the run around for 10 days. finally with a corporate person on the line and being routed to an agent who could help. They sent me just a case with no battery no stylus, no charger nothing but the case. Really, I was so upset that I sat there and looked at the package for a... Read more

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When I purchased my laptop computer the sales clerk persuaded me to purchase Geek Squad protection plan on a monthly payment method. They said there was a special promotion that I got Bitdefender antivirus software for free as well as an extra $100 off my laptop. I repeatedly said I did not need the protection plan but the clerk said you can call to cancel the plan afterwards. So I did take the offer but that was the trouble began. I called... Read more

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Took PC to GS, slow, too many popups. they asked if I had Backup,I said I had been backing up on a thumb drive but had never used it to verify it was working. Result was I got my PC back from service and they had removed everything on my PC. Screen was black with a little GS icon on the bottom of they screen. HOW ARROGANT! I sent PC to a data retrieval co. and they were not able to retrieve any data. What can I do now? I am considering taking... Read more

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It cost me 35$/month for the geek sqad protection. I had A problem with the batterie whitch is coverded And they have to keep it at least 10 days or longer to only replace it!!! I am so pissed!!! I had this protection for 2 years by now i would have the money to buy A new one. Total ripe off!!

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