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In late 2014, I bought a Lenovo laptop from Bestbuy on Cambie. The salesman persuaded me to invest in the Geek Squad full service so I would get a replacement laptop if mine needs to be repaired. For three years, they took the money from my bank account like clockwork....
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1.0
I liked
  • No means no
I didn't like
  • I was given the run around
  • Unprofessional
  • Never get back to the customer
#1051507
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Want to charge me again after year to use software for another year. Loaded software bought with computer. Was never told this when bought computer. Bought dozens of computer never had anyone try to charge me for software loaded on machine. Said I was told when bought...
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rollo2016
rollo2016

Sounds like you installed a bunch of junk software to "protect" your computer and it turns out you need to renew the license after a year. Look at what "protection" software/s...

1.0
#1041859
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This company seems to do everything to drive people away. When I went to the store to get the memory of my laptop computer upgraded, it was out of stock. I then went to Crucible the Best Buy supplier. I obtained the upgrade part. When I went this morning, I HAD to have...
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2.2
I didn't like
  • Cavalier treatment
#1039592
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Geek Squad Technical Support Review

Geek Squad
#1033523
Normally l love Geek Squad agents. Today, Bill was impatient, had an irriatable attitude, would not listen, and gave inaccurate information. When he rolled his eyes at me for insisting he listen to my request before responding l took my computer back and said l would come back when there was a different person working because he was rude and l didn't like him.
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Short Review for February 22, 2017, Pc_service

Geek Squad
#1012412
1.0
Geek squad is a joke...I've never experienced such a low educated people ever...said there was damaged to my phone...I've never dropped the phone or water damage....they said there was a crack on the camera...I told best buy and they told me it was ok...
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Geek Squad Customer Care Review

Geek Squad
#1003581
1.0
I drop poured my phone off on 1/30 at the Orange, ct location for a cracked screen. I have made multiple attempts to speak to a live person at the store but get only recorded options or hung up on. 3 times. My phone was to be back last week, yet still only showing checked in. I am a home care nurse and can't be without my phone for over a week, all for a cracked screen!
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Geek Squad Installation Review

Geek Squad
#990718
Had an appt for an install tech never came to work no contact from store I talked to mgr she said make another appt left me hanging
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I bought an HP laptop from Best Buy in 2015 and bought the extended warranty from Geek Squad for 2 years. The laptop suddenly overheated a few days ago for no reason and it is now unable to start, it only displays an error message when starting. From a test I could...
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rollo2016
rollo2016

Yours is a good example of why people should never, ever buy these extended warranties for anything. Actually having them pay for something, much less having the store honor t...

1.1
I didn't like
  • Did not provide the warranty as stated in the agreement
#1035874
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I bought an iPhone 6 in March 2016 from a BestBuy Mobile store. At that time I purchased a protection plan for the phone from Geek Squad. Fast forward to January 2017 when I went into a Rogers store to upgrade my phone to an iPhone 6 Plus and signed a new contract. The...
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2.1
I liked
  • When we first joined
I didn't like
  • Being stolen from
#1030709
Reply to reviews
My wife tripped on a laptop cord and her computer [a Lenovo purchased at Best Buy] hit the floor and would not completely re-boot, although the screen was fine and it was trying to function. When I went into the local Best Buy, waited in line and talked to the...
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1.0
I didn't like
  • Representative condescending attitude and dishonesty
#1030139
Reply to reviews
I have an iMac with a burned-out graphics card. I talked to 2 different technicians at my local Geek Squad at Best Buy. The first seemed willing to help, but recommended I come back and talk to a second individual as he had more hardware experience. I came back a...
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Anonymous
Anonymous

Did you happen to take your Imac to any other apple authorized repair centers? If so, what was their response? I'm guessing Noone would work on your computer as Imacs are noto...

Anonymous
Anonymous

Talk about a WHINER!!! I dont know about YOU but I would appreciate his honesty!! Its BEYOND his ability to fix and he tells you this but somehow MAGICALLY he becomes a bad gu...

1.0
I didn't like
  • Customer service
#1022551
Reply to reviews
Don't let anyone at Geek Squad touch your devices. The one here in Asheville NC broke a computer fan on a prior laptop, and then replaced the computer with a cheap quality laptop. Then in addition switched out the already good batteries on the replacement computer,...
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Good luck trying to get through on their customer "service" phone line. WORST experience ever! They just lost about $1,000 in sales from me. Yikes, it is a week later and I tried and tried to speak to someone in the store to confirm a Geek Squad visit to my home for...
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1.0
#1016499
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Our mobile phone developed several faults so we took it to the Geek Squad and asked for the full inclusive repair and was talked down to a medium repair costing less. The phone returned nealy a month later faulty with one of the original faults. Back for 2nd repair....
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1.2
I didn't like
  • Repair staff lied as the test of the repair did not happen
#1014957
Reply to reviews