Geek Squad
Reviews and Complaints
Claimed damage to avoid warranty coverage
My daughter purchased a Lenovo laptop From Best Buy in October 2011. Two months later it quit working.
Since it was under the manufacturer's warranty I called Geek Squad at the local Best Buy to see if they would fix it or if I needed to ship it to Lenovo. They said to bring it in. The local tech looked it over and confirmed the hard drive was not working. He said it had to be shipped to a different location for warranty repair work.
A week or so later I received a call stating the laptop had moisture damage and the hard drive would not be replaced under the warranty. They offered to fix it for $200. I said no thanks and asked them to ship it back. I then had a stern discussion with my daughter about damaging her laptop.
She denied ever spilling anything on it, or getting it near water. After a few weeks I decided to take the laptop to a local PC store to see if they could fix it for less money. They said there was no evidence of moisture damage and suggested I send it to Lenovo for warranty repair. I figured out where to send it, and spent $43 to package and ship it to Lenovo.
When they got the laptop, they did not find any evidence of moisture damage either, so they fixed it and shipped it back. I contacted Geek Squad to complain about their false damage claim.
The only response I got was that they were sorry they could not reimburse my $43, and by having a third party look at the laptop my warranty is now void. I will never even consider associating with Geek Squad, and will likely never purchase an electronic device from Best Buy again.
Best Buy Goon squad bill $667 for fix on/off switch without prior authorization!
putting out the word about Best Bully /Goon Squad all over the internet! Twitter, Face book, Consumer report, FTC, BBB, on and on!
Bought a computer from Best Buy for $450. 18 mo later the "on off button" not working. Took to Geek Squad, have IN WRITING estimated repair of $106. Seemed steep for the button but agreed to the price in JULY 2011,6 weeks later got a CALL from the GoonSquad to come pick up the computer for$667 bill!
I said..."you must have the wrong computer, my estimate was $106 can I get a fax or email with the... repair itemization?" GoonSquad: "no, you have to pay the bill first and then you can get the invoice/itemization."I say WT HECK? that is unethical! I have spoken to numerous Best Bully and Goon Squad reps, and no one will honor my contract, showing $106.
THEY SAY that they have agreement for repairs at $667. I ask for proof, anything in writing? NOPE. anything on voice recording?
NOPE. just the goon squad notes in their computer saying someone in my family agreed to the $667 charges....do NOT trust them or pay for their rotten service. Our family will NEVER buy anything from Best Bully or Goon Squad again!
BTW they sent me a letter stating we abandoned the item and have 30 days to pay up or lose it! GoonSquad!
DON'T use Geek Squad
Geek Squad Screwed Us Over
GeekSquad turned an inconsequential annoyance into an unusable computer
Geek Squad is a joke!
*** Squabs not Geek Squad
Bestbuy geeksquad waste of money no help no refunds
Geek Squad- Terrible Experience
Best buy won't fix my computer
So about four weeks ago I brought my Toshiba laptop to Best Buy to get it repaired. The screen had been cracked and I wanted it fixed. When i brought it in I was told that I have a warranty and that the repair will be free of charge.
About two weeks later I got a call saying my computer was in. I went and picked it up for free. We were going to check the computer at the store but they sent it back with no battery so we couldn't so I brought it back home. When I turned it on, the same problem I had with the screen was still there.
I went back to the store and they told me it's because I never pre-approved the repair. They also said that they had tried to call me but I never answered. I had never gotten any call so we checked the account and the phone numbers to the account were numbers I have never heard of in my life. Well that makes sense.
So we changed the phone numbers on the account to my cell phone and house phone, pre-approved repair of the screen, and sent it back out...once again with an estimated repair cost of zero dollars. It's been almost two weeks since then and I got a call today saying that they would like me to approve the repair (Weird because on my service order form it says I pre-approved the repair.) I missed the call but on the voicemail it said that the repair will cost $378. Weird because my service order form says that I have the warranty and that it'll be free.
Well I called the Best Buy store near me and asked about the cost. They said that I don't have the right warranty to cover what happened. Well that's great...you still told me it was going to be zero dollars and I have proof of that but I guess that doesn't matter. So I said whatever just approve the repair. He said that he would do that and call me back after. So he eventually called back and told me that my computer was actually on the way back to the store again without being repaired.
I was obviously livid. I called and asked what all this was about. I gave him my service order number and it turned out he was looking at the wrong service order. My computer was in fact still at the repair center awaiting approval (though the estimate is still $378.) I asked him to approve the repair now and he said that he can't because it won't let him. Well that's cool. What do I do now? He said I should get another call tomorrow from the repair center and that I have to tell them when they call that I want it repaired. We changed the primary number (Again??) to my cell phone number and once again we had to delete a number that I've never heard of. Also, some random side note, there was another guy on the account who I have literally NEVER heard of in my life and they said they tried to call him on that one number and never heard back. Really? I wonder why?
Anyway, all in all, the repair still will cost $378 even though my paper says it'll be free. I have to wait until I get a call from the repair center to approve the repair that I already pre-approved. Their systems are all messed up and their Geek Squad employees can't help me. This is the biggest ordeal of my life and none of it is my fault except for the beginning crack on the laptop that should have been quite easily repaired hassle-free. Best costumer service I've ever had.
Lack of Service
Geek Squad didn't do their job
Geek Squad The Worst Experience
Geek Squad Technicians and Customer Service Agents suck
CT Computers. Scam!!!!
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My 6 week-old laptop from best Buy stopped working. Blue screen.
Never near any water, liquids, moisture. Geek Squad said "water damage". Refused warranty. New price $400+...repair estimate from Geek Squad, $769!
Can buy 2 new laptops for this price. Took to local IT guy. No water damage evident at all.
Working! What the H--L?!?!?!?!
Where is the BBB on these people?
ITT Kid, you are either an *** or did not read my post. It was not originally sent to Lenovo for "Manufacturers" repair it was sent to Geek Squad.
Geek Squad called and said it had water damage, not Lenovo. Geek Squad wanted to charge me $200, not Lenovo.
Lenovo is who actually fixed it no questions asked. Try paying attention to facts before you make an *** comment.
This is very sorry to hear, However Lenovo is the company it was sent to for your "Manufacturers" warranty repair. They were the ones who said it was water damage in the first place. Get bent.