Geek Squad - Best Buy Goon squad bill $667 for fix on/off switch without prior authorization!
putting out the word about Best Bully /Goon Squad all over the internet!Twitter, Face book, Consumer report, FTC, BBB, on and on!
Bought a computer from Best Buy for $450. 18 mo later the "on off button" not working. Took to Geek Squad, have IN WRITING estimated repair of $106. Seemed steep for the button but agreed to the price in JULY 2011,6 weeks later got a CALL from the GoonSquad to come pick up the computer for$667 bill!
I said..."you must have the wrong computer, my estimate was $106 can I get a fax or email with the... repair itemization?" GoonSquad: "no, you have to pay the bill first and then you can get the invoice/itemization."I say WT HECK? that is unethical! I have spoken to numerous Best Bully and Goon Squad reps, and no one will honor my contract, showing $106.
THEY SAY that they have agreement for repairs at $667. I ask for proof, anything in writing? NOPE. anything on voice recording?
NOPE. just the goon squad notes in their computer saying someone in my family agreed to the $667 charges....do NOT trust them or pay for their rotten service. Our family will NEVER buy anything from Best Bully or Goon Squad again!
BTW they sent me a letter stating we abandoned the item and have 30 days to pay up or lose it!GoonSquad!
Review about: Geek Squad Repair.