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When I purchased my phone and protection plan, you told me the process to exchange it should it break would be simple and it was.....Now I go in and your forcing me to go online to do it.

Then you have the balls to only give me the options of: 1.

put a $250 hold on my account to get the service I originally got for free just by going into the store to replace it or don't pay and wait forever to send you a phone and you send a new one back.I WILL NEVER BUY ANOTHER DEVICE FROM YOU SO LONG AS I LIVE YOU LIARS

Review about: Geek Squad Protection Plan.

Reason of review: Problems with payment.

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