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DO NOT CONTRACT W/BEST BUY FOR GEEK SQUAD & WEB ROOT SERVICE. BB DOES NOT NOTIFY YOU PRIOR TO RENEWAL BILLING EVEN THO THEIR CONTRACT STATES THEY WILL EMAIL YOU 30 DAYS PRIOR TO CHARGING YOUR CC. WAS WAITING FOR NOTIFICATION OF RENEWAL SO I COULD CANCEL SERVICE, NEVER...
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#1118199
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I paid for total support for one year. I called and waited for 30 minutes only to be told There is a 85 minute wait. But we will be happy to send someone to your home for $49.00 Oh boy what a bargain. I bet they would be happy If anyone reads this They are a rip off...
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Anonymous
Anonymous

What a waste .

1.0
#1116074
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I called Geek Squad today and I was told to do anything about my computer it would take 1 to 1 1/2 hours before someone was going to be available. I pay for this service and I shouldn't have to wait that length of time for anything. I can't keep coming back to my...
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1.5
I didn't like
  • Lousy service
  • Customer service and wait time
  • Phone customer service
#1114706
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Short Review on February 22, 2017

Geek Squad
#1012412
1.0
Details
Geek squad is a joke...I've never experienced such a low educated people ever...said there was damaged to my phone...I've never dropped the phone or water damage....they said there was a crack on the camera...I told best buy and they told me it was ok...
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Geek Squad Customer Care Review

Geek Squad
#1003581
1.0
Details
I drop poured my phone off on 1/30 at the Orange, ct location for a cracked screen. I have made multiple attempts to speak to a live person at the store but get only recorded options or hung up on. 3 times. My phone was to be back last week, yet still only showing checked in. I am a home care nurse and can't be without my phone for over a week, all for a cracked screen!
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Advertised vs Delivered
Customer service
Delivery Service
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Ease of Use
Exchange, Refund and Cancellation Policy
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Staff
Style and Design
Usability
Value for money
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Geek Squad Installation Review

Geek Squad
#990718
Had an appt for an install tech never came to work no contact from store I talked to mgr she said make another appt left me hanging
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Geek Squad Dishwasher Installation Review

Geek Squad
#974896
4.3
Details
We noticed, after dishwasher installation, that our cabinet, along side of the washer, had been dinged. We contacted the installer, twice, not only informing him of problem, but also asking him a question we had about the machine (that wasn't covered in usage sheet). He never graced us with a response, although he told us to text him any time with questions.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
I just spent over a half hour trying to make an appointment with the Geek squad to pick up a device that's already paid for. I'm still on hold with the 3rd person I spoken to so far- I can't log on to my account because I forgot my password. I can't access my personal...
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#1113568
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beware when calling the geek squad, yes they can clean and update your computer, but for anything else, it's BUYER BEWARE when you tell them, you've called for the same reason more than once (now 3 times) in a short period, you'd think someone would say, something is...
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1.6
#1112766
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I bought a car stereo 6 weeks ago. I paid the geek squad to install at Best Buy. Stereo froze up a few days ago. I took my car back to the Spartanburg location. They said they would send it for repairs. Okay first of all it’s only been 6 weeks. And I purchased a...
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1.0
#1110548
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I noticed an reoccurring charge for 10.97 on my account and haven't bought a new computer etc in a couple years, and have never visited a Best Buy in my life. I found out it was either Dish network or the internet service they sell separately that was the cause. My...
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#1107691
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worst experience ever dont loose ur time dont buy *** from best buy cause there warranty sucks its a rip off but they did charged me 200 for ther *** service next step a law suit for best buy and geek squad
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Anonymous
Derrick

Did you file a law suit? They took my tv and did not exchange it. So I'm with out a tv that was under warranty. I want to file myself. They kept me in this continuous loop for...

1.0
#1105018
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I Have dealt with Geek Squad Service in store and have not been happy since some don't listen to what your saying. The Ones I have dealt with on line have been nice friendly and helpful. The People At Geek Squad In Dothan Alabama Are Not The Best Buy sales People don't...
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2.0
I liked
  • On line services
I didn't like
  • In store services
#1102064
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so I had an appointment scheduled to get my car system installed and i get there and they dont have the part to install it. I said why did you schedule me for an appointment if you dont have the part and he said we had it yesterday and its first come first serve but i...
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1.0
I didn't like
  • Not accessible to make right
  • Very poor customer service
#1099326
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