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I had gotten online support with Geek Squad, Renee an agent got involved and she screwed up my laptop! Called several times never got anywhere with it. I finally got a phone call from someone today after weeks of dealing with this. Bottom line laptop was never fixed,...
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jamesvega
jamesvega

Issue was never resolved! They don't care! I stop buying from them! I needed a hard drive instead of going to them I went to Walmart! They are not the only retail stores! Ther...

1.0
I didn't like
  • Wont fix their mistake
  • Follow up to errors
#1095008
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Delivery guys dropped a 300 pound refrigerator onto a new hardwood floor...then dragged it 5 feet till they realized they were damaging the floor....they gave me a claim number, I filed it....and no amount of calls or reminders can I get them to respond....it was...
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#1093185
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Made appointment on august 10 for Augusta 24 for tech to come to my house to diagnose my 2 tvs hit by lightning. Appointment was 8-12. No one showed. I called at 12. Said they made a mistake. Spent 3 hours on phone talked to 12 different people and nothing. Was even...
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h.kitchener
h.kitchener

If your tellys were hit by lightning, you must not have had surge suppressors hooked up between them and the wall receptacle, tho even with the surge suppressor the odds are y...

1.0
#1092236
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Short Review on February 22, 2017

Geek Squad
#1012412
1.0
Details
Geek squad is a joke...I've never experienced such a low educated people ever...said there was damaged to my phone...I've never dropped the phone or water damage....they said there was a crack on the camera...I told best buy and they told me it was ok...
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Geek Squad Customer Care Review

Geek Squad
#1003581
1.0
Details
I drop poured my phone off on 1/30 at the Orange, ct location for a cracked screen. I have made multiple attempts to speak to a live person at the store but get only recorded options or hung up on. 3 times. My phone was to be back last week, yet still only showing checked in. I am a home care nurse and can't be without my phone for over a week, all for a cracked screen!
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Advertised vs Delivered
Customer service
Delivery Service
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Geek Squad Installation Review

Geek Squad
#990718
Had an appt for an install tech never came to work no contact from store I talked to mgr she said make another appt left me hanging
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Geek Squad Dishwasher Installation Review

Geek Squad
#974896
4.3
Details
We noticed, after dishwasher installation, that our cabinet, along side of the washer, had been dinged. We contacted the installer, twice, not only informing him of problem, but also asking him a question we had about the machine (that wasn't covered in usage sheet). He never graced us with a response, although he told us to text him any time with questions.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
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Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
My iPhone was acting up. It is 23 months old and was purchased new at Best Buy on a Sprint plan. I purchased the full insurance on the phone through Best Buy -- the Geek Squad would make all repairs. About two months ago my phone started freezing up and would...
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1.0
I liked
  • Representative was friendly
#1079323
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The geek squad was remotely giving my computer a tune up...they crashed it, put me out of business for 3 days, cost me a ton of money and all I got was excuses from them. On top of them causing the problem, they refused to send someone to my house (except if I paid...
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1.0
#1068323
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I purchased a screen saver at your store.I also paid the seven dollars to have Best Buy to install the product.I guess they where having a bad day,because it fell off.Thats when the fun began.I l tried to return it the monkey at customer service went crazy .What a dumb...
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1.1
#1067486
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Hi, I scheduled an appointment for Geek Squad to take a look at our Samsung TV at the restaurant I work at. The repair man never showed up for THREE appointments and NEVER called the number when he/she claimed to have arrived at our location. So when they claimed to...
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1.0
I didn't like
  • Missing appointment
  • Customer service
  • Appointment error
#1066739
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Called geek squad to inquire about relocating a home entertainment system. I explained to the representative that I had an installed stero system that I wanted it moved to another location in my home and that they had originally installed it and I wanted it taken down...
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1.0
#1065263
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Best Buy sold me a Geek Squad plan in August 2015, I have been paying on two phones for almost 2 years. Went tonight to Best Buy because one of the phones was not working. Best Buy told us the plan has not been in existence since October 2015! What am I paying for?????...
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#1062635
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I p u rchased expansion ram fir my imac. Put the electrostatic bracelet on, added RAM chips. Restarted computer & saw that my hard disc was corrupted. Call geek squad, told them what happened. ::) ad me run a program & said hard disk ok but installing ram screwed it...
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Anonymous
Common Sense

Rofl, you botched installing RAM and now expect the store to cover your mistake? Thats like buying a hammer at walmart, breaking your thumb while using it and expecting walmar...

1.5
Product
#1062239
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