I had gotten online support with Geek Squad, Renee an agent got involved and she screwed up my laptop! Called several times never got anywhere with it. I finally got a phone call from someone today after weeks of dealing with this. Bottom line laptop was never fixed,...Read more
I didn't like
- Wont fix their mistake
- Follow up to errors
Delivery guys dropped a 300 pound refrigerator onto a new hardwood floor...then dragged it 5 feet till they realized they were damaging the floor....they gave me a claim number, I filed it....and no amount of calls or reminders can I get them to respond....it was...Read more
Made appointment on august 10 for Augusta 24 for tech to come to my house to diagnose my 2 tvs hit by lightning. Appointment was 8-12. No one showed. I called at 12. Said they made a mistake. Spent 3 hours on phone talked to 12 different people and nothing. Was even...Read more
Short Review on February 22, 2017
Geek squad is a joke...I've never experienced such a low educated people ever...said there was damaged to my phone...I've never dropped the phone or water damage....they said there was a crack on the camera...I told best buy and they told me it was ok...
Geek Squad Customer Care Review
I drop poured my phone off on 1/30 at the Orange, ct location for a cracked screen. I have made multiple attempts to speak to a live person at the store but get only recorded options or hung up on. 3 times. My phone was to be back last week, yet still only showing checked in. I am a home care nurse and can't be without my phone for over a week, all for a cracked screen!
Geek Squad Installation Review
Had an appt for an install tech never came to work no contact from store I talked to mgr she said make another appt left me hanging
Geek Squad Dishwasher Installation Review
We noticed, after dishwasher installation, that our cabinet, along side of the washer, had been dinged. We contacted the installer, twice, not only informing him of problem, but also asking him a question we had about the machine (that wasn't covered in usage sheet). He never graced us with a response, although he told us to text him any time with questions.
My iPhone was acting up. It is 23 months old and was purchased new at Best Buy on a Sprint plan. I purchased the full insurance on the phone through Best Buy -- the Geek Squad would make all repairs. About two months ago my phone started freezing up and would...Read more
The geek squad was remotely giving my computer a tune up...they crashed it, put me out of business for 3 days, cost me a ton of money and all I got was excuses from them. On top of them causing the problem, they refused to send someone to my house (except if I paid...Read more
I purchased a screen saver at your store.I also paid the seven dollars to have Best Buy to install the product.I guess they where having a bad day,because it fell off.Thats when the fun began.I l tried to return it the monkey at customer service went crazy .What a dumb...Read more
Hi, I scheduled an appointment for Geek Squad to take a look at our Samsung TV at the restaurant I work at. The repair man never showed up for THREE appointments and NEVER called the number when he/she claimed to have arrived at our location. So when they claimed to...Read more
I didn't like
- Missing appointment
- Customer service
- Appointment error
Called geek squad to inquire about relocating a home entertainment system. I explained to the representative that I had an installed stero system that I wanted it moved to another location in my home and that they had originally installed it and I wanted it taken down...Read more
Best Buy sold me a Geek Squad plan in August 2015, I have been paying on two phones for almost 2 years. Went tonight to Best Buy because one of the phones was not working. Best Buy told us the plan has not been in existence since October 2015! What am I paying for?????...Read more
I p u rchased expansion ram fir my imac. Put the electrostatic bracelet on, added RAM chips. Restarted computer & saw that my hard disc was corrupted. Call geek squad, told them what happened. ::) ad me run a program & said hard disk ok but installing ram screwed it...Read more
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