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Summary of Geek Squad Customer Service Calls

117 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
05:31 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Geek Squad to Ask about:

Shipping and Delivery:

  • “I didn't receive my order”

Activation/ Cancellation:

  • “I want to cancel service”
  • “To cancel appt scheduled for 2/09/18”

Account:

  • “Why is my account being restricted from greek.com and wish”
  • “I had a new hrd drive put in my computer 2 weeks ago. The other day it just stsrted asking for a password. I never set up a password. It now goes through my microsoft account. And when I use that padsword, its ssys its wrng”

Payments and Charges:

  • “Billing”
  • “Faulty charge”

Product/ Service:

  • “Tech to home for bose system”

Other:

  • “Virus on lptop”
  • “Microwave”
  • “Appliance repair”

About Geek Squad

Top 5 Likes about Geek Squad

No good, No means no, Wisdom, When we first joined, Staff is nice

Top 5 Dislikes about Geek Squad

Customer service, I was lied to, Geeksquad protection plan as they were not honest, Geek squad maintenance, Repair bad

Top 5 Related Companies

Best Buy, Pacific Sales, Insignia, Future Shop

Summary

Geek Squad was founded in 1994. At the present time the company is headquartered in Minneapolis, Minnesota. Geek Squad provides all types of network support and computer services. The range of products and services provided by Geek Squad is very broad among them are Internet, setup and security, upgrade and repair, protection and saving, as well as data recovery. Geek Squad also provides home theater installation services (consultation, speaker mounting, TV mounting, delivery and setup, and remote control programming). The company services all the gadgets no matter where they were bought. Geek Squad has expanded its network over the past few years. It operates throughout the United States, including Alaska and Hawaii, as well as Canada.

Geek Squad reviews and complaints

Geek Squad is ranked 329 out of 2455 in Appliances and Electronics category

Area Served

USA

Payment Methods

VISAAmerican Express

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Geek Squad Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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