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I had gotten online support with Geek Squad, Renee an agent got involved and she screwed up my laptop! Called several times never got anywhere with it.

I finally got a phone call from someone today after weeks of dealing with this. Bottom line laptop was never fixed, they deleted files and made my programs useless. The guy said they are not responsible! Well I certainly can keep posting negative reviews on them.

I will keep filing complaints with BBB. They do not honor their service, if a merchant messes up your item they need to face up and take care of the item where they fouled up on!

Product or Service Mentioned: Geek Squad Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

Geek Squad Cons: Wont fix their mistake, Follow up to errors.

  • Geek Squad Poor Customer Service
  • Worst Customer Support
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Ailani
#1374992

Issue was never resolved! They don't care!

I stop buying from them! I needed a hard drive instead of going to them I went to Walmart!

They are not the only retail stores! There is always Amazon, EBAY, Office Depot!

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