Not resolved
2 comments

My son got a horrible virus on his computer from Myspace.It was causing the computer the run very slowly and it had nonstop pop-ups.

I was frustrated because when his computer is down he wants to use mine, and I need mine for work. I took it in to Best Buy's Geek Squad to have the virus removed and to have some updated virus protection installed.

When I went into the store, I told the salesman what was going on and he said he'd take care of the problem. While I was talking to the salesman, he kept trying to persuade me to purchase additional services like optimization and insisted I buy additional memory otherwise I'd have big problems.

I explained that its my sons computer, and that he doesnt use it for anything except music and social networking. He didnt need all the extra trinkets. He kept pushing the issue until I flat out told him if he didnt want to preform the services I asked for, and ONLY the services I asked for then I was taking my computer elsewhere. After that he was short with me and said the machine would be ready in tree days.

I have never been so disappointed with customer service.

If I go into Safeway to buy apples, nobody is going to pressure me into buying oranges as well. Three days later, I picked up the computer and the repairs were done, and I was charged 220 dollars. The services were done well, so I was pleased.

Later, while reading reviews online, I found a company called Secure Remote Support and called them completely out of curiosity, and was floored to learn their rates were MUCH lower than Geek Squad and they guarantee customer satisfaction or your money back.In the future Im taking my computer issues to these guys!

Review about: Geek Squad Customer Care.

Had an Experience with Geek Squad?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#197367

"You can only pick this up when surfing free p0rn sites." After 13 years of pc support I can say that this quote is completely false. And if you don't believe that Mulch, launch a search engine and type in "free, game crack." Then click on the links presented.

Anonymous
#171826

It's not a virus your son had. It's called spamware. It reads the cookies in the browser cash and generates popups. You can only pick this up when surfing free p0rn sites. Not myspace. Would be real good PR for myspace if it got out that you can get this from their site.

So yer son is surfing p0rn? I would suggest you have a talk with him.

OH and next time? Spybot Search and Destroy can get rid of those types of bots. And it's free!!

You May Also Like

Geek Squad - THEY lost my receipt, repair tracking database is a total liar Geek Squad "Marina, California Best Buy, about July 15th, 2012: 1. 6 months after my computer purchase, my computer wouldn't switch on. I turned it into the local Geeks and they saw..." Read more I lost $5,000 with awstores.co they are a SCAM! The REAL Apple Wholesale Store is apple-wholesale-store.com Apple Wholesale Store "This website awstores.co is a complete scam and rippoff of the REAL Apple Wholesale Store ( apple-wholesale-store.com ). I found that site from the web and placed an order for..." Read more Geek Squad - Review in Computers category from Duncan, British Columbia Geek Squad "@bestbuycanada Extremely disappointed with #BestBuyCanada #GeekSquadCanada. Took 1 hour on phone with rep. to make a claim for replacement phone who still listed wrong address. UPS called to confirm address..." Read more 7" RCA Tablet - Exploding Battery Rca "Bought a 7" RCA tablet (RCT6077W22) back on Friday this last Christmas from Wal-mart and it took only 7 months to die. The battery started to grow slowly. ..." Read more Netlite NGN Patna is a Fraud ISP Netlite Ngn "Netline NGN is the most fraudulent ISP in Patna, Bihar (India). The owner of Netline, Anshuman is highly rude and illiterate person. He is a fraud and cheat who is..." Read more InternetReputation - Ripped off for $1000 InternetReputation "I gave this company $1,000 to host a domain for me for 22 years. They took the money and ran and never registered my domain nor hosted it ever again...." Read more Porsche Cars North America - Porsche Financial Services Porsche Cars North America "Never wrote an online review in my life, this is the first one but dealing with Porsche Financial Services in the US is terrible and I need to tell my..." Read more Lazada Malaysia - Lazada is no longer Lazada after they use LEX service. Lazada Malaysia "I have always enjoyed buying from Lazada until suddenly they use LEX service. This is a poor delivery system. They won't give you a valid ninjavan tracking number because they..." Read more