Geek Squad Cell Phone Replacement Reviews

2.5
(3 reviews)
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I got Geek Squad thinking they would be helpful, however, this situation has left me very dissapointed and frustrated. I broke my phone screen and went straight to my local Best Buy and they assured me I just had to call the Geek Squad number and they would sort me out with a new iPhone. After talking to 3 different customer service agents there was no budging, I had to pay and 100$ fee to get a NEW replacement phone. Seeing as it is 100$ to fix...
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1.1
I didn't like
  • I was told different things from each employee
  • Lack of information
#948030
Worst customer service and billing services EVER. I needed to replace my phone as it broke,and they charged be $199.00 for the replacement, and then another $239 because the first phone didn't work and I had to mail both back. Now, my billing has fallen out of their records and I have no protection on 1 of 3 phones covered for the last year. And in July 2016, they charged my account 6 times for 2 seperate amounts. I've been on hold and talking...
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Put it this way, Best Buy and Geek squad make it very hard to get a replacement product after getting the run around for 10 days. finally with a corporate person on the line and being routed to an agent who could help. They sent me just a case with no battery no stylus, no charger nothing but the case. Really, I was so upset that I sat there and looked at the package for a while. The worst ever. Never ever again. Never get talked into a geek...
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2.6
I liked
  • No good
I didn't like
  • Your operations
  • Everything about geeksquad
#918571
When he purchased it they sold him the geek squad protection plan. He wanted the AppleCare plan but the employees were persistent telling him the geek squad plan was much better. We continue to pay $10 a month for this plan. His phone had wifi signal issues in January. We paid the $150.00 to replace the phone. Which is the deductible for the geek squad plan. Today the phone wouldn't turn on at all. We take it to Best Buy thinking for sure we...
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