Manufacturer: Geek Squad Category: Replacement Clear all filters (7 of 7 reviews match)
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I've been paying for this cell phone insurance through geek squad for years and 1 week later still no replacement!! Geek squad has not been helpful. Even though the local store had the phone they would not give me a phone they said it had to be shipped to me. NEVER...
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1.1
Product
Geek Squad Cell Phone Replacement
#1097777
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I took a damaged cell phone to geek squad. Due to complications with the system I had to receive my new device through UPS. The Tech gave me a hand written paper with the info for the number to call to activate my new device as well as an address to ship my old device....
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1.7
Product
Geek Squad Cell Phone Replacement
#1051614
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I had problem with my cellphone called geek squad and they told me defective phone , to send it in and they will send me replacement phone. I waited over a week and they sent me back my same phone without sending a replacement, they didn't even fix my old phone. I had...
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1.8
Product
Geek Squad Cell Phone Replacement
#1003812
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I got Geek Squad thinking they would be helpful, however, this situation has left me very dissapointed and frustrated. I broke my phone screen and went straight to my local Best Buy and they assured me I just had to call the Geek Squad number and they would sort me out...
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1.1
Product
Geek Squad Cell Phone Replacement
I didn't like
  • I was told different things from each employee
  • Lack of information
#948030
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Worst customer service and billing services EVER. I needed to replace my phone as it broke,and they charged be $199.00 for the replacement, and then another $239 because the first phone didn't work and I had to mail both back. Now, my billing has fallen out of their...
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Product
Geek Squad Cell Phone Replacement
#943374
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Put it this way, Best Buy and Geek squad make it very hard to get a replacement product after getting the run around for 10 days. finally with a corporate person on the line and being routed to an agent who could help. They sent me just a case with no battery no...
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2.6
Product
Geek Squad Cell Phone Replacement
I liked
  • No good
I didn't like
  • Your operations
#918571
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When he purchased it they sold him the geek squad protection plan. He wanted the AppleCare plan but the employees were persistent telling him the geek squad plan was much better. We continue to pay $10 a month for this plan. His phone had wifi signal issues in January.
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3.3
Product
Geek Squad Cell Phone Replacement
#834256
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