Product: Geek Squad Claim Clear all filters (6 of 6 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
On August 1, 2019, I brought my laptop in to the Odessa Best Buy store to have it looked at. It needed to be sent off to be repaired. No word on my laptop until August 31, when I received an email and a coice message from Data Recovery saying they were able to recover...
View full review
Review
#1660580 Review #1660580 is a subjective opinion of poster.
Service
Geek Squad Claim
I purchased a gaming laptop for my grandson last June. Took the computer in the end of July and was told the store and manufacturer's warranty had expired. Paid them $150 for them to come back to say the hard drive had failed. Called computer company and was told it...
View full review
1 comment
Machele
#1728848

Shouldn't be a real disaster. You can just buy a new hard drive and re-install everything to the new one---we assume everything was backed up periodically, of course as a precaution for something like this.

I have had two hard drives go south but, as the rest of the machine was fine, I just slipped a new hard drive in, used the mirror image backup and all was okay with the world. This is how you learn about backing up computers.

Review
#1615759 Review #1615759 is a subjective opinion of poster.
Service
Geek Squad Claim
Cons
  • Talking over top of me
  • No help with problem
  • Horrible rude customer service
Reason of review
Warranty issue
Loss
$850
1.2
Details

Update by user Jul 30

Best Buy just doesn’t stand behind their products plain and simple. Just got to start shopping elsewhere where they care about the customer? Best Buy obviously doesn’t

Original review posted by user Jul 30

My 75” tv made a popping noise and was told it was an impact . Geek squad warranty doesn’t cover this?...
View full review
1 comment
Machele
#1724220

Stores love to sell customers these warranties because they make alot of money from them. The key to buying them is to actually read the information they will provide you prior to agreeing to buy the warranty, line by line to see what is covered and what is not, etc.

Never, ever believe what the salesman tells you, eg., it covers everything for any reason, etc. Bottom line is these things are usually a waste of money as the manufacturer's warranty is for a certain length of time and thus covered by the manufacturer. Most appliances and electronic items go bad within the manufacturer's warranty period. You would be better just buying an item, forgetting the warranty nonsense and saving the money you would have spent for it to buy a new item when the one you just bought breaks.

Remember what P.T. Barnum said about gullible people.

Review
#1606627 Review #1606627 is a subjective opinion of poster.
Service
Geek Squad Claim
Pros
  • Cant answer
Cons
  • Geek squad treatment
  • Response to problem
Tags
  • Extended warranty s

Best Buy - Geek Squad Annual Renewal

1.0
Details
Bought a computer a year ago and recently got charged $74 for an annual Geek Squad Renewal i did not sign up for. I have never used Geek Squad. I called my bank and disputed the charge. Due to Best Buys crooked policy i will never do business there again.
View full review
Review
#1459649 Review #1459649 is a subjective opinion of poster.
Service
Geek Squad Claim
bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation...
View full review
Review
#1335354 Review #1335354 is a subjective opinion of poster.
Service
Geek Squad Claim

Geek Squad - Terrible Service

1.0
Details
So last week I filed a claim because heaphones I purchaced from Best Buy no longer work. So the agent says we will send an email in 12 to 48 hours so time goes by and no email. I phone back and they say they have the wrong email address. I give them the right email address and 48 hours pass and still no email. They say they jave the wrong email address again. Sounds like extreme incompatence
View full review
Review
#1108246 Review #1108246 is a subjective opinion of poster.
Service
Geek Squad Claim
Reason of review
Order processing issue

Contact Geek Squad Customer Service

Website:
www.geeksquad.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
All Geek Squad Contacts

Geek Squad Reviews

  1. 199 reviews
  2. 32 reviews
  3. 15 reviews
  4. 5 reviews
  5. 11 reviews
Geek Squad reviews