Product: Geek Squad Computer Repair Clear all filters (3 of 3 reviews match)
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1.2
Details
Best Buy Geek Squad broke my computer and never fixed it. I brought my computer into best buy geek squad in Manassas, VA for a hard drive replacement. They broke the clip for the optical drive connected to the mother board. (3 months of agony with them) When the...
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Review
#1197343 Review #1197343 is a subjective opinion of poster.
Service
Geek Squad Computer Repair
Cons
  • Managers
  • Customer service
  • Services provided
Reason of review
Damaged or defective
Preferred solution
Replace the computer you broke and cant fix
1.0
Details
Computer was logging in on a temporary user profile; brought it to geek squad to fix issue; Rather than fix the issue, they restored my computer and deleted all my programs and files associated with these programs with no backup of data saved and without permission...
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1 comment
Tiffane
#1419078

Best analogy I can think of ; going to the dentist with a tooth ache, rather than checking the tooth to determine the cause of the discomfort, the dentist pulls the tooth out..then exclaims...Issue Resolved!!!!

Seriously, what type individual would delete ones programs intentionally

My work files were associated with these programs...all were deleted with no apologies. All I got was you signed the paper we have permission to do what we please!!!

Review
#1165679 Review #1165679 is a subjective opinion of poster.
Service
Geek Squad Computer Repair
Cons
  • Deleted all my programs and files without permission
  • Rude customer service
  • Did not fix issue
Reason of review
Computer was logging in on a temporary user profile; geek squad Rather than fix issue they restored computer and deleted all programs and files associated with no backup no permission documented the following
Loss
$5000
Preferred solution
enforce do not delete without notifing customers
1.0
Details
I went to geek squad on research boulevard in austin. I got the worst service possible with my computer being wiped out with years and years of data And family pictures!! Here is what happened : I brought in my computer to upgrade to Windows 10. I had tried to do it on...
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1 comment
Anonymous
#1178726

ALWAYS back up your important data

Review
#854588 Review #854588 is a subjective opinion of poster.
Service
Geek Squad Computer Repair
Reason of review
Not as described/ advertised

Contact Geek Squad Customer Service

Website:
www.geeksquad.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
All Geek Squad Contacts

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