Product: Geek Squad Customer Care Clear all filters (0 of 51 reviews match)
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Long story short! When I went to the Geek Squad desk I encountered Jeff D. Precinct Chief. He spent time explaining why I shouldn’t make a quick decision. Long story short-today my printer in working and as a result of his advice and his coworker Amber I feel I...
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5.0
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Geek Squad Customer Care
I liked
  • Great service
#1235578
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Called the 1-800 number to cancel my membership.Not only were the menu options confusing and not clear as to which option to choose, I finally got a hold of someone (who was extremely quiet) which then transferred my to another person (Again extremely quiet). The...
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Anonymous
Caroline Cruz

Thanks for the post......it was very helpful. Keep updating the more blogs.

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Geek Squad Customer Care
#1196137
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Geek Squad - Problem getting in. Contact with Greek squad for service

Would not answer phone calls
5.0
Details
Customer service
Product
Geek Squad Customer Care
#1165402
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Went into my local B.B.to set up an inhome appointment to have someone look at my TV. I was told they had to call 1800GeekSquad to set up the appointment for me since I was there. They called and put the person on the other end on speaker so I could give my info and...
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1.0
Product
Geek Squad Customer Care
#1121412
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DO NOT CONTRACT W/BEST BUY FOR GEEK SQUAD & WEB ROOT SERVICE. BB DOES NOT NOTIFY YOU PRIOR TO RENEWAL BILLING EVEN THO THEIR CONTRACT STATES THEY WILL EMAIL YOU 30 DAYS PRIOR TO CHARGING YOUR CC. WAS WAITING FOR NOTIFICATION OF RENEWAL SO I COULD CANCEL SERVICE, NEVER...
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Geek Squad Customer Care
#1118199
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I just spent over a half hour trying to make an appointment with the Geek squad to pick up a device that's already paid for. I'm still on hold with the 3rd person I spoken to so far- I can't log on to my account because I forgot my password. I can't access my personal...
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Geek Squad Customer Care
#1113568
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so I had an appointment scheduled to get my car system installed and i get there and they dont have the part to install it.I said why did you schedule me for an appointment if you dont have the part and he said we had it yesterday and its first come first serve but i...
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1.0
Product
Geek Squad Customer Care
I didn't like
  • Very poor customer service
  • Not accessible to make right
#1099326
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Called geek squad to inquire about relocating a home entertainment system. I explained to the representative that I had an installed stero system that I wanted it moved to another location in my home and that they had originally installed it and I wanted it taken down...
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1.0
Product
Geek Squad Customer Care
#1065263
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People I tried to talk about in Geek Squad could hardly speak English. Was on hold four or five minutes every time I called Will never purchase from Best Buy again. Was told by better business bureau they have 100's of complaint for same situation and best buy ignores.
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Anonymous
Common Sense

Hahahahhaha, no one cares about the Better Business Bureau, it's irrelevant. They have no power and no one goes to them except people with a complaint. Your "brother in law" d...

rollo2016
rollo2016

Sounds like you installed a bunch of junk software to "protect" your computer and it turns out you need to renew the license after a year. Look at what "protection" software/s...

1.0
Product
Geek Squad Customer Care
#1041859
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Yikes, it is a week later and I tried and tried to speak to someone in the store to confirm a Geek Squad visit to my home for the next day. The email confirmation I received made it sound like they were expecting me to bring something in to the store. Again with a...
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1.0
Product
Geek Squad Customer Care
#1016499
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