Manufacturer: Geek Squad Category: Repair Clear all filters (18 of 18 reviews match)
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When I went to the store to get the memory of my laptop computer upgraded, it was out of stock. I then went to Crucible the Best Buy supplier. I obtained the upgrade part. When I went this morning, I HAD to have an appointment. I took an appointment and was there 15...
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2.2
Product
Geek Squad Laptop Repair
I didn't like
  • Cavalier treatment
#1039592
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I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by...
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Anonymous
Anonymous

I mean any version of Windows would load normal. Bout in safe mode would be a start but you seriously need to do some simple Google searching before you start anything like th...

rollo2016
rollo2016

First of all, If you paid $128 you probably overpaid at Best Buy. However, you leave out alot of pertinent info regarding what, if anything happened for you to want to install...

1.6
Product
Geek Squad Laptop Repair
I liked
  • Geek squad
I didn't like
  • How i was treated by customer service and manager
  • Aweful return policy
#1032830
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My wife tripped on a laptop cord and her computer [a Lenovo purchased at Best Buy] hit the floor and would not completely re-boot, although the screen was fine and it was trying to function. When I went into the local Best Buy, waited in line and talked to the...
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1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Representative condescending attitude and dishonesty
#1030139
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Geek Squad - Complete headache

#1092868
1.0
Details
I regret having purchased a membership with geek squad. The customer service for the most part is a disgrace and they hold your items hostage. Still waiting on them to give me back my laptop its been over a week.
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Geek Squad Laptop Repair Review

#956666
1.8
Details
They told me that my lap top was a software issue and tried to sell me their plan, sent it to toshiba, they said its a hardware problem and they're fixing it free - Geeks are more worried about up charging you than finding the solution
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Geek Squad Laptop Repair Review

#792466
1.2
Details
Rude 1 year new laptop same issues ,never resoved, in and out, tech support used my new coputer 10% 90 % issue, never just cacancelled so done ride rude
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I talked to 2 different technicians at my local Geek Squad at Best Buy. The first seemed willing to help, but recommended I come back and talk to a second individual as he had more hardware experience. I came back a second time and this other individual said to me the...
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Anonymous
Anonymous

Oh what a terrible employee, how dare he honestly *** his skills and not take on more than he could handle. The guy deserves a raise!

Anonymous
Anonymous

Did you happen to take your Imac to any other apple authorized repair centers? If so, what was their response? I'm guessing Noone would work on your computer as Imacs are noto...

1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Customer service
#1022551
Reply to reviews
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired...
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Anonymous
Bridgette Gill

This is almost the exact experience I've had with them!! I had to have my laptop screen repaired as well after having my laptop for 5 months, just a periodic glitch, but the u...

Product
Geek Squad Laptop Repair
I didn't like
  • Lack of customer support and satisfaction
#993805
Reply to reviews
Most recently my Toshiba Satellite laptop wasn't working properly. I took it in and it never was sent out for repair, but I got the call that it was ready to be picked up. Actually, upon arrival to the store, I had an external hard drive that I was told that I needed....
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Anonymous
Anonymous

They can't renew the plan because Toshiba does not manufacture computers anymore. They get all parts for repair directly from the manufacturer. They will still attempt to repa...

2.4
Product
Geek Squad Laptop Repair
#973715
Reply to reviews
I brought my laptop in for repairs; I suspected the motherboard was the problem. It is now a month later and they still do not have an estimated date of completion. After 2 weeks, they called and said it will 450$ to replace the motherboard. Ok, fine; it't the...
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1.9
Product
Geek Squad Laptop Repair
I liked
  • Staff is nice
I didn't like
  • Do not know what part it is that needs to be replaced
  • Repair cost
  • Repair cost is over half the amount i payed for the laptop
#925641
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I have been using Geek Squad for 3-4 years and always been satisfied……until now. Below are the detail of the situation but here are the bullet points. Geek Squad sends my computer out for repair. UPS returns it to kentucky instead of me. No one at GS does anything...
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1.8
Best Buy Bee Cave, Texas
Product
Geek Squad Laptop Repair
I didn't like
  • How i was treated by customer service and manager
#904315
Reply to reviews
A week ago I left my laptop in the famous GEEK SQUAD Best Buy to review the optical drive before the warranty expires. I explained the technician that the laptop was working well and that is all I wanted to fix the optical drive. Asus with full warranty for 2 years and...
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Anonymous
Anonymous

When checking in any device with Geek Squad for diagnostics and repair, it is SOP that they run full hardware and software diagnostics. Not every virus has immediate effects. ...

1.1
Product
Geek Squad Laptop Repair
I didn't like
  • I did not like
#890792
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Prior to taking it in, I had it sent to Apple to have it cleaned when overseas working... I take it in telling them the trackpad is sticking and the speaker is distorted. The Geek Squad agent tells me I'm completely covered and all will be repaired and back to me...
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Product
Geek Squad Laptop Repair
I didn't like
  • Geeksquad protection plan as they were not honest
#884736
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