Product: Geek Squad Laptop Repair Clear all filters (20 of 20 reviews match)
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A week ago I left my laptop in the famous GEEK SQUAD Best Buy to review the optical drive before the warranty expires. I explained the technician that the laptop was working well and that is all I wanted to fix the optical drive. Asus with full warranty for 2 years and...
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Anonymous
Anonymous

When checking in any device with Geek Squad for diagnostics and repair, it is SOP that they run full hardware and software diagnostics. Not every virus has immediate effects. ...

1.1
Product
Geek Squad Laptop Repair
I didn't like
  • I did not like
#890792
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Prior to taking it in, I had it sent to Apple to have it cleaned when overseas working... I take it in telling them the trackpad is sticking and the speaker is distorted. The Geek Squad agent tells me I'm completely covered and all will be repaired and back to me...
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Product
Geek Squad Laptop Repair
I didn't like
  • Geeksquad protection plan as they were not honest
#884736
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Unfortunately, I wasted my money and my time using this service, I took my laptop and told the rude employee about the error, he said we can not take it unless we have a prove about our error, i took it back home waiting for the blue screen unexpected shutdown to take...
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1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Repair bad
  • Unable to solve the problem
  • Very poor customer service
#858199
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Marsha, Geek Squad employee, called me to pick up my laptop.I asked her how much it costs for the services. She said "You don't owe any thing because we did not replace any parts or fixed anything." When I came to pick it up, they said that I owed them 200 dollars for...
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1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Useless and a rip off service
#771056
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I came to the store to fix my laptop.Just a couple of buttons have fallen off, so i thought it was not going to be such a problem. They recommend they send it to the service center to be repaired. I think it will only take a few days. Then he blurts out saying it will...
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Product
Geek Squad Laptop Repair
I didn't like
  • Rude customer service
  • Service time
#770497
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My son went to best buy in El Centro, CA and the geek squad assistant Marilyn, was very rude to him.She refused to give him back the lap top and he said she was very rude that he called me to come over and pick up the lap top. We know all geek squad agents and they are...
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1.2
Product
Geek Squad Laptop Repair
I didn't like
  • Misrepresenting themselves
  • Them lying to me
  • Unprofessional and a liar
#767043
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I went to best buy with my laptop i forgot my password so i removed something from my drive and it didnt work not good nomore iwas help by someone at the geek squad the said it would take a hole week to fix it after two days we checkt the progress online and it said...
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Product
Geek Squad Laptop Repair
#736653
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