Product: Geek Squad Laptop Repair Clear all filters (0 of 24 reviews match)
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I talked to 2 different technicians at my local Geek Squad at Best Buy. The first seemed willing to help, but recommended I come back and talk to a second individual as he had more hardware experience. I came back a second time and this other individual said to me the...
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Anonymous
Anonymous

Oh what a terrible employee, how dare he honestly *** his skills and not take on more than he could handle. The guy deserves a raise!

Anonymous
Anonymous

Did you happen to take your Imac to any other apple authorized repair centers? If so, what was their response? I'm guessing Noone would work on your computer as Imacs are noto...

1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Customer service
#1022551
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Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
Best Buy - Don't go near this place
My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired...
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Anonymous
Bridgette Gill

This is almost the exact experience I've had with them!! I had to have my laptop screen repaired as well after having my laptop for 5 months, just a periodic glitch, but the u...

Product
Geek Squad Laptop Repair
I didn't like
  • Lack of customer support and satisfaction
#993805
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Most recently my Toshiba Satellite laptop wasn't working properly. I took it in and it never was sent out for repair, but I got the call that it was ready to be picked up. Actually, upon arrival to the store, I had an external hard drive that I was told that I needed....
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Anonymous
Anonymous

They can't renew the plan because Toshiba does not manufacture computers anymore. They get all parts for repair directly from the manufacturer. They will still attempt to repa...

2.4
Product
Geek Squad Laptop Repair
#973715
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Geek Squad Laptop Repair Review

They told me that my lap top was a software issue and tried to sell me their plan, sent it to toshiba, they said its a hardware problem and they're fixing it free - Geeks are more worried about up charging you than finding the solution
1.9
Details
Customer service
Diversity of Products or Services
Ease of Use
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
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Geek Squad Laptop Repair
#956666
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I brought my laptop in for repairs; I suspected the motherboard was the problem. It is now a month later and they still do not have an estimated date of completion. After 2 weeks, they called and said it will 450$ to replace the motherboard. Ok, fine; it't the...
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2.3
Product
Geek Squad Laptop Repair
I liked
  • Staff is nice
I didn't like
  • Do not know what part it is that needs to be replaced
  • Repair cost
  • Simple repair taking longer than a month
#925641
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I have been using Geek Squad for 3-4 years and always been satisfied……until now. Below are the detail of the situation but here are the bullet points. Geek Squad sends my computer out for repair. UPS returns it to kentucky instead of me. No one at GS does anything...
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1.8
Bee Cave, Texas
Product
Geek Squad Laptop Repair
I didn't like
  • How i was treated by customer service and manager
#904315
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A week ago I left my laptop in the famous GEEK SQUAD Best Buy to review the optical drive before the warranty expires. I explained the technician that the laptop was working well and that is all I wanted to fix the optical drive. Asus with full warranty for 2 years and...
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Anonymous
Anonymous

When checking in any device with Geek Squad for diagnostics and repair, it is SOP that they run full hardware and software diagnostics. Not every virus has immediate effects. ...

1.1
Product
Geek Squad Laptop Repair
I didn't like
  • I did not like
#890792
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Prior to taking it in, I had it sent to Apple to have it cleaned when overseas working... I take it in telling them the trackpad is sticking and the speaker is distorted. The Geek Squad agent tells me I'm completely covered and all will be repaired and back to me...
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Product
Geek Squad Laptop Repair
I didn't like
  • Geeksquad protection plan as they were not honest
#884736
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Unfortunately, I wasted my money and my time using this service, I took my laptop and told the rude employee about the error, he said we can not take it unless we have a prove about our error, i took it back home waiting for the blue screen unexpected shutdown to take...
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1.0
Product
Geek Squad Laptop Repair
I didn't like
  • Very poor customer service
  • Repair bad
  • Unable to solve the problem
#858199
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Geek Squad Laptop Repair Review

Rude 1 year new laptop same issues ,never resoved, in and out, tech support used my new coputer 10% 90 % issue, never just cacancelled so done ride rude
1.2
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
Product
Geek Squad Laptop Repair
#792466
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