Product: Geek Squad Protection Plan Clear all filters (76 of 76 reviews match)
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Talking with the Geek Squad at the store and over the phone, an in-home repair is NOT part of the plan as I was originally told and purchased. The salesperson told me everything would be done. WRONG!!! Its not. God-da$n ***! Who the *** are you, Best Buy, to allow...
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1.0
Product
Geek Squad Protection Plan
I didn't like
  • Being lied-to about the protection plan
#1137450
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In addition, I was that a BRAND NEW PHONE, same maker, same model would be shipped to me. Completely dissapointed with the service. Will be going in branch to get my money back that I WASTED for 11 months. On top of this, I will complain to a local TV station about the SCAM that Geek Squad...
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1.0
Product
Geek Squad Protection Plan
#1122963
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beware when calling the geek squad, yes they can clean and update your computer, but for anything else, it's BUYER BEWARE when you tell them, you've called for the same reason more than once (now 3 times) in a short period, you'd think someone would say, something is...
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1.6
Product
Geek Squad Protection Plan
#1112766
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Geek Squad Protection Plan Review

#928486
The worse service ,Don't buy this warranty for phone if you buy you put you money in the trash, don't .
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Geek Squad Protection Plan Review

#905337
1.2
Details
It cost me 35$/month for the geek sqad protection. I had A problem with the batterie whitch is coverded And they have to keep it at least 10 days or longer to only replace it!!! I am so pissed!!! I had this protection for 2 years by now i would have the money to buy A new one. Total ripe off!!
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Geek Squad Protection Plan Review

#859275
Dont buy there protection plan. You will regret it!
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Geek Squad Protection Plan Review

#782042
Over an hour on the phone waiting for a manager and finally got the "give me your number she will call you". I told the woman my phone was broken I can't do anything online because it doesn't recognize my email The woman on the phone was rude
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I paid the geek squad to install at Best Buy. Stereo froze up a few days ago. I took my car back to the Spartanburg location. They said they would send it for repairs. Okay first of all it’s only been 6 weeks. And I purchased a protection plan. I ask management to...
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1.0
Product
Geek Squad Protection Plan
#1110548
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worst experience ever dont loose ur time dont buy *** from best buy cause there warranty sucks its a rip off but they did charged me 200 for ther *** service next step a law suit for best buy and geek squad .
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Anonymous
Derrick

Did you file a law suit? They took my tv and did not exchange it. So I'm with out a tv that was under warranty. I want to file myself. They kept me in this continuous loop for...

1.0
Product
Geek Squad Protection Plan
#1105018
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My husband called Ryan and Ryan said "call the geek squad make a claim then they will send you a replacement phone which you receive by 8/24/17, once you receive the phone take the replacement phone to a best buy store to switch all information and get it activated,...
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1.0
Product
Geek Squad Protection Plan
#1091925
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I wanted to express my disappointment in the service warranty we purchased from Best Buy.Back in February of 2017 the expensive SS LG refrigerator in door ice-maker stopped working. I opened a ticket which was never processed. I called back after 6 weeks to check on...
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3.5
Product
Geek Squad Protection Plan
I liked
  • Lg refrigerator when it was working
I didn't like
  • Poor customer service documentation and timing response
#1091708
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I bought a ASUS Computer G750JW Gamer Computer from (ASUS Feed Back Limited to only positive Feedback) (Best Buy Feed Back Limited to 1000 caricatures) they stated that as long as I kept up the Yearly Geek Squad Service and Parts Service Coverage, My New Computer...
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1.2
Product
Geek Squad Protection Plan
I didn't like
  • Response to problem
#1081282
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Best Buy sold me a Geek Squad plan in August 2015, I have been paying on two phones for almost 2 years. Went tonight to Best Buy because one of the phones was not working. Best Buy told us the plan has not been in existence since October 2015! What am I paying for?????...
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Product
Geek Squad Protection Plan
#1062635
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I purchased a 4K 65" Sony tv and sound bar system in the Branson, MO store with 5 yr expensive home repair plan but when I needed service they refused to come out without me first paying over line an additional $99.95 fee after I had paid several hundred $ for 5 years...
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Product
Geek Squad Protection Plan
#1047696
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