Seller: Best Buy Product: Geek Squad Protection Plan Clear all filters (0 of 96 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:
2.7
Details

Update by user Jan 15

As of January 15, 2019 I have not been contacted by Best Buy. Not holding my breath.

Does the company typically respond to complaints on Pissedconsumer.com website? I am surprised how poorly the company is rated on this site but given a lack of effort to remedy...

View full review
Review
#1425500 Review #1425500 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Poor customer service
  • Worse than bait and switch is bait and deny service
Reason of review
Not as described/ advertised
1.9
Details
At that time, I asked for an extension of my warranty for the time that they had my computer and I was told by the Geek Squad guy that it was a Lenovo warranty and they could not extend it. When I got home I checked and it was actually a Best Buy (in house) warranty....
View full review
Review
#1341304 Review #1341304 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Pros
  • People i worked with at the fargo store seemed helpful
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Best Buy sold me a TV in November of 2016, and in order to get the free calibration and installation by Geek Squad I had to sign up for a 5 month payment plan with Geek Squad (they are partners with Best Buy) and give them an automatic withdrawal from our account which...
View full review
Review
#1331263 Review #1331263 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Problems with payment
1.0
Details
Bought an HP ENVY x360 from Best Buy that had numerous hardware problems straight out of the box. The "Geek Squad" wanted to take two weeks to send it to Kentucky for "diagnostics" and could not promise that the machine would be fixed. Couple of problems with this:...
View full review
Review
#1309401 Review #1309401 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
Preferred solution
Replacement of laptop that was defective from manufacturer.

Best Buy in Columbus, Ohio - Geek Squad keeps charging me

1.9
Details
I signed up for Geek Squad services when I bought my laptop, maybe 3 years ago. Two years ago I had problems and tried to avail myself of Geek Squad services. They were totally useless. So I told them to cancel my subscription. The arrogant young man with whom I spoke poked at his computer keyboard and told me it was done. Now, for the past 2 years, Geek Squad has renewed my subscription against my wishes. Each time I have tried to find someone who will address this issue, but no online or in-store help has been found.
View full review
Review
#1157341 Review #1157341 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • I keep getting charged for yearly renewal of geek squad services
Reason of review
Poor customer service
Preferred solution
Stop charging me for Geek Squad services
Tags
  • Best Buy Columbus Ohio

Best Buy - Wasted extended warranty

1.0
Details
I purchased a washing machine 2 years ago from Best Buy with a 4 year extended warranty. The machine stopped working at the beginning of December. I have been trying to schedule a repair appointment ever since. Even though my agreement is with Geek Squad, thanks to fine print, Best Buy, through AIG which is a third party provider, outsources their service to A&E , which is a branch of Sears, a competitor to Best Buy. For over 10 days now, I have been trying to make an appointment. Despite talking to 5 different supervisors at AIG, and making the same appointment 5 times, I kept on receiving phone calls and emails from Sears to reschedule my appointment saying they can get anyone on the five times confirmed date and time. I literally spent over 4 hours on the phone in the last 10 days with these people, confirming the same appointment only to receive a call three hours later each time to reschedule that just confirmed appointment. Now they are telling me the earliest appointment they can give me is three weeks ahead since I can't accommodate their preferred date and time. The last supervisor at AIG told me that the companies where Best Buy is outsourcing from will only give them a limited number of appointments and hold other appointments for paying customers despite the fact that we have obviously paid for these services in advance when we purchased the warranty. When I called Best Buy back to complain about their third party provider and asked to talk to a supervisor, after waiting 15 minutes on the phone, I was informed that they won't talk to me because it is not their policy to take complaints over the phone about warranty and repair issues. I had been a loyal client to Best Buy for over 10 years now and bought merchandise worth thousands of dollars. I will never buy anything from Best Buy ever again. I have never seen such treatment as a loyal customer from any other company that I worked with before.
View full review
Review
#1151916 Review #1151916 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Dismissal of complaint
  • Not willing to take responsibility
  • Outsourcing warranty services to bad providers
Reason of review
Warranty issue
Preferred solution
Full refund
Tags
  • Best Buy Extended Warranty

Best Buy - Worst customer service I have ever experienced

1.0
Details
I will never shop at Best Buy again. We purchased a Sony television about two years ago from the store at Lindbergh Plaza in Atlanta. We decided to also purchase the two year protection plan that they offered through Geek Squad. Recently the TV started having a few minor issues. For example, when we turned it off it would completely restart, so we would have to wait the minute or so for it to reboot and then turn it off again. The tv was still watchable, but it also had issues like that that were a nuisance. Through our protection plan, we had somebody come out and look at it. Couldn't fix it. Came out a few days later to try something else. Couldn't fix it. Came out a third time, couldn't fix it. The Geek Squad technician said they couldn't fix it so Best Buy would replace the TV. Oh, and he also informed us that on his third attempt to fix the TV he actually broke it completely and it was no longer watchable, but all good because they would be replacing it anyways. We were told to call Best Buy at a designated number he provided us to schedule the delivery of our new TV. Upon doing so I was greeted with an automated message saying that hold times to speak with a representative would be less than 10 minutes. 22 minutes later I was finally put through to a customer service representative. She told me that the protection plan would cover the cost of what the market value of our tv is today. We purchased the Sony tv for $1200 dollars. They were willing to provide us with a tv that cost no more than $999. Why are we having a conversation about market value when your technician broke my tv? I am not trying to trade in my tv for cash, or sell you my tv. You sold me a product that was having some minor errors, and your technician rendered in completely broken while trying to fix it. She said my only options were to get an LG tv that they were offering for $999, or pay an extra $200 to get the tv we originally purchased (that their technician broke). I explained to her the situation and that while I understand that's what the plan says in the fine print, this was a different circumstance given that the tv was still watchable before their technician came out and broke it. Her response: "Well sir you will have to take that up with them." What do you mean with them? You sold me the this protection plan while standing at a Best Buy cash register and now all the sudden when it's convenient for you Best Buy and Geek Squad are two separate companies. I told her I didn't really feel comfortable paying $200 dollars extra for the same TV we had before the technician broke it, and she said she could knock $100 bucks off only if we bought the two year protection plan again. I was baffled. In what universe did she think it would make sense to offer me the 2 year protection plan given the current situation. After much back and forth we ended up having to pay the additional 200 bucks to get our same tv. I was angry but had accepted it, despite how wrong this situation was. But just wait the story gets better. This was on a Thursday afternoon that I spoke with her. She lets me know they can't deliver my replacement tv until Tuesday, so I have to go four days without a tv. Not ideal, but I say ok. The delivery team arrives on Tuesday night with our new Sony tv. Takes it out of the box, the screen is busted! YOU HAVE GOT TO BE KIDDING ME. They tell us that they called it in and that Best Buy will call us the next day to schedule the delivery of a new tv to replace the replacement. Did they call? NOPE. So the next day we called them. Here comes the punchline...they said that they had to send a technician out first to confirm the screen couldn't be fixed before they agreed to replace the tv. You delivered me a tv with a busted screen and instead of taking it back and fixing it on your own time and providing me the unbroken replacement I should have received, you are making me hold on to the busted one while you guys fix it on my time?! No that is not customer service. They can have a technician out on Saturday. It's Wednesday. *** you, Best Buy and Geek Squad. I will be sharing this story on the internet with as many people as possible until you fix this disaster.
View full review
Review
#1128499 Review #1128499 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Warranty issue

Best Buy in Plantation, Florida - Dont buy warranty

1.3
Details
dont waste money on queek squad warranty- while in theory its good for a major apppliance but my experience is if you need to use the appliance (like a washing machine) and cant afford to wait three months for them to fix it its not worth it. Theyve been out several times and cant fix it but in order to get a new maching you they need to be able to try three times in a row with almost 30 days between each time- crazy cant cant manager to call me back even though they promise he has to call in 48 hours
View full review
Review
#1126459 Review #1126459 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Pricing issue
Loss
$800
Preferred solution
New machine

Best Buy - False information

1.0
Details
I purchased the new samsung 8 plus from the store in the mall in Whitehall, Pa 18052. The store manager Ryan sold us the 10.99 service plan his exact words when we purchased the plan covers cracks, damage, lost or stolen phones. We of course purchased the plans on both phones. On 8/22/17 of course i drop my phone and crack the back of the phone. My husband called Ryan and Ryan said "call the geek squad make a claim then they will send you a replacement phone which you receive by 8/24/17, once you receive the phone take the replacement phone to a best buy store to switch all information and get it activated, then you have 30 days to send the old phone back." I set up the appointment with the geek squad on 8/23/17 went in thinking i was getting a new phone. They informed me there is a deductible of 199.99 to get the phone replaced. I honestly think we were misinformed about the 10.99 plan we were told all it covers is a new battery are you kidding me. Horrible.
View full review
Review
#1091925 Review #1091925 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Not as described/ advertised

Contact Geek Squad Customer Service

Website:
www.geeksquad.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
All Geek Squad Contacts

Geek Squad Reviews

  1. 199 reviews
  2. 32 reviews
  3. 15 reviews
  4. 5 reviews
  5. 11 reviews
Geek Squad reviews

Best Buy in Fort Myers, Florida - Customer Service vs Warranty

3.5
Details
I wanted to express my disappointment in the service warranty we purchased from Best Buy. Back in February of 2017 the expensive SS LG refrigerator in door ice-maker stopped working. I opened a ticket which was never processed. I called back after 6 weeks to check on the status of the ticket and was told "ops" and it would be about another 6 weeks before for a repair man to arrive. Repair man finally arrived however the part was mailed to the wrong address AND it was the incorrect part. I scheduled another repair with customer service, and was informed it would be another several weeks to get the repair man back. The repair man did come back a second time in May and fixed the ice production but not the in-door ice-dispenser. I called customer service the next day to inform them the refrigerator was still not working properly. Today, after not hearing back from my call in May, I called to find out "as of last month we are now out of warranty" and it would be $100 for a service call. Really!!! I do not consider this customer service if the issue is still an issue. I did talk with a supervisor in customer service and she confirmed this was policy and nothing could be done. Future customers BEWARE! Pretty sure we will not be supporting or purchasing from BestBuy any more unless upper, upper management decides to do the right thing and fix my refrigerator which has been broken since Feb. WO # 36934685 and #37042198
View full review
Review
#1091708 Review #1091708 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Pros
  • Lg refrigerator when it was working
Cons
  • Poor customer service documentation and timing response
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered