Product: Geek Squad Repair Clear all filters (63 of 63 reviews match)
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I took my computer up to Geek Squad to get an internal part fixed and then I was notified a couple days later that I will not be able to pick up my computer because they had damaged my computer I don't know along what lines the computer was damaged if it was damaged at...
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1.0
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Geek Squad Repair
#1127877
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The geek squad was remotely giving my computer a tune up...they crashed it, put me out of business for 3 days, cost me a ton of money and all I got was excuses from them. On top of them causing the problem, they refused to send someone to my house (except if I paid...
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1.0
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Geek Squad Repair
#1068323
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Geek squad took it to get it fix. i asked if i should back up my computer, it was a option i could choose. the person taking my computer told me i shouldn't. nothing would probably happen and i would be fine. turns out i was not fine. they replaced my hard drive, i...
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Anonymous
Anonymous

"probably" does not mean not and also the paper work which was signed clearly states that anything can happen during repairs and it is advised that you back up your files and ...

1.0
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Geek Squad Repair
#985519
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Geek Squad Repair Review

#829782
5.0
Details
All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic front.dirty.thought geek was NEW stuff?
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Geek Squad Repair Review

#754249
1.0
Details
They said my hard drive was bad and couldn't retrieve Data. Send to Kentucky and spend thousands. I took it to mac shop, it was fixed in 2 days for $300
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Customer service
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Product or Service Quality
Warranty

Geek Squad Repair Review

#690303
4.2
Details
One week and 250 dollars to fix my dryer and it was a 15 dollar part what a rip off
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Usability
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Geek Squad Repair Review

#585591
I bring my computers in and leave them they call tell me it is done them I sit for an hour just to pick it up. What a waste of my time. You should have a fast track for pick up
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My computer was running slow and I had a persistent pop up. I called the Geek squad because I still had 2 years left on a 3 year contract. Could not understand what the tech was trying to say in English. Hung up and called again to be rewarded with a bad instead of a...
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Anonymous
mikeydatechie

What did the geek mean by "purchase more power?"

Geek Squad New Lebanon, Ohio
Product
Geek Squad Repair
#806439
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I brought my PC in on 12/15/15 to the Best Buy Geek Squad in N. Riverside, IL.. On 12/17/15 someone called me and said it was my mother board and for $575.00 they could fix it. I approved that only saying it was very expensive already. With an estimated completion...
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Anonymous
Anonymous

The approval was for the cost not number of parts. Sometimes a replacement part is bad and new one would have to be ordered. It is possible the in store Agent did not know tha...

Geek Squad Wood Dale, Illinois
Product
Geek Squad Repair
#764541
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Geek Squad has a reservation system, but they don't go by it. You have to wait in a line both to drop off a piece of equipment and then again later to pick it up. After dropping off my MacBook, I was told that it would be ready in two to three hours. I waited in line...
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Geek Squad Repair
#750133
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MY computor had a malwar problem would not let me into my e-mail I called the number on the screen that appeared with the virus warning. I called the number and this guy Jerry came on and said I had a malwar that got into my computor. I asked what was his com- pany he...
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Anonymous
Anonymous

Hey that's not Geek Squad it was a scammer.

Anonymous
Anonymous

Yeah this has nothing to do with Geek Squad because you were actually scammed by someone else who claimed to be Microsoft...

1.0
Product
Geek Squad Repair
I didn't like
  • Misrepresenting themselves
  • I was scammed
#734760
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Here's what I sent to the Geek Squad survey after they "fixed" my machine: I brought a gaming tower in because it was stuck in the dreaded Microsoft automatic repair loop. It would not boot. Apparently the "geeks" at Geek Squad have no idea what this commonly discussed...
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Anonymous
Anonymous

I have two simple things to say here. For someone who is tech savvy, you ought to know. 1. You did decline the backup service. In case you missed it, this does indeed mean...

Anonymous
Anonymous

First, you sound like you're 14 and trying to be 2smart4u. Knock that *** off if you want to be taken seriously. Also drop the "epic fail" *** and talking about your sweet gam...

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Geek Squad Repair
#700022
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Yeah, I bought a computer a few years ago and bought an extended warranty from geek squad. I bought it from walmart then about 2 months later it suffered a virus from one of the built in programs of Microsoft Word. I contact walmart and explain the problem, they tell...
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Anonymous
Anonymous

You bought a computer from Walmart and expect Geek Squad to fix it under what warranty? Here's a clue. You bought it from Walmart. Second, and yes, I am a computer tech, yo...

Product
Geek Squad Repair
#692784
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I took my daughters Chromebook to the Geek Squad because the screen needed to be replaced. I priced the part online, and found it retails for $40. The tutorials indicate the replacement is "moderate" in difficulty and the time estimate to replace the screen is about...
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Anonymous
Anonymous

yes parts through legit repair places are more expensive. Usually actual MFG made not a 3rd party company. Also unless you have done the repair the idea of "moderate" is relat...

1.0
Product
Geek Squad Repair
#683743
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