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September 2015 i took my laptop to geek squad for a tune up and to resolve issue with speed. Since then my laptop has been slow and crashing.

My protection ran out soon after. Now in 2017 my laptop has failed. The hard drive is toast. My tech savy husband popped it open and we found that my hard drive is not the original one that sony manufactures.

I authorized for it to wiped clean not replaced. Then my ram is gone. Litterly there is no physical ram inside the laptop. I am so mad that geek squad has done this to me.

Do not trust them.

Do not pay for their protection. They are the worst!!!

Product or Service Mentioned: Geek Squad Laptop Repair.

Reason of review: Bad quality.

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All manufacturers outsource hard drives. It’s not going to be a Sony Drive, it would likely be Western Digital, SeaGate, Toshiba, or Hitatchi. Also, the computer would never have booted without physical RAM.


I wouldn't think of using them.

Everyone I know who has indicated that they thought something else as sabotaged in order for you to require their services at some future date.

There's never something wrong that can't be remedied without them.

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