Product: Geek Squad Technical Support Clear all filters (20 of 20 reviews match)
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Had Geek Squad tech in home to fix internet connectivity issues. While here he decided that my computer needed some tweaking. After he left I discovered that none of my Office programs work (they worked fine before he arrived). Spent hours on the phone with Geek Squad...
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1.0
Product
Geek Squad Technical Support
I didn't like
  • Incompetent techs
#1131707
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I paid for total support for one year.I called and waited for 30 minutes only to be told There is a 85 minute wait. But we will be happy to send someone to your home for $49.00 Oh boy what a bargain. I bet they would be happy If anyone reads this They are a rip off...
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Anonymous
Anonymous

What a waste .

1.0
Product
Geek Squad Technical Support
#1116074
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I called Geek Squad today and I was told to do anything about my computer it would take 1 to 1 1/2 hours before someone was going to be available. I pay for this service and I shouldn't have to wait that length of time for anything. I can't keep coming back to my...
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1.5
Product
Geek Squad Technical Support
I didn't like
  • Lousy service
  • Customer service and wait time
  • Phone customer service
#1114706
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Geek Squad Technical Support Review

#1033523
Normally l love Geek Squad agents. Today, Bill was impatient, had an irriatable attitude, would not listen, and gave inaccurate information. When he rolled his eyes at me for insisting he listen to my request before responding l took my computer back and said l would come back when there was a different person working because he was rude and l didn't like him.
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Geek Squad Technical Support Review

#827244
this is all *** dont pay them any more, they dont help u out . i paid for 1 year now have issue with phone & they talk abut 1 hour each time called 6 times but not any suitable solution finely they said if u r not satisfied cancel ur coverage so this is the end
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I contacted them several times! 5 times to be exact, 5th I was called finally said they are not responsible even though they didn't fix my problem and screwed up my laptop. I got my programs that they screwed up reinstalled and with a new key, it cost me! They are...
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Product
Geek Squad Technical Support
I didn't like
  • Damaged my computer programs and they ignored my problem
  • Do not stand behind their work
#1097855
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I had gotten online support with Geek Squad, Renee an agent got involved and she screwed up my laptop! Called several times never got anywhere with it. I finally got a phone call from someone today after weeks of dealing with this. Bottom line laptop was never fixed,...
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jamesvega
jamesvega

Issue was never resolved! They don't care! I stop buying from them! I needed a hard drive instead of going to them I went to Walmart! They are not the only retail stores! Ther...

1.0
Product
Geek Squad Technical Support
I didn't like
  • Wont fix their mistake
  • Follow up to errors
#1095008
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I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375. I was told that no need to worry, any issues with the laptop, BestBuy...
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1.0
Product
Geek Squad Technical Support
#1086233
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I made an appointment & went in for a "free Geek Squad" assistance. They couldn't get the email set up either. I told them that I believe the laptop to be defective & they said I'd have to bring it in with my receipt & do a return or exchange even though I bought it...
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1.9
Product
Geek Squad Technical Support
I didn't like
  • Defective product
#1073318
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I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment...
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Anonymous
dummy proof

i think youre the dummy on this one chief.

3.2
Product
Geek Squad Technical Support
I liked
  • Cant answer
I didn't like
  • Wasteing my time
  • Service issues not resolved
#1070118
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I ask Geek Squad for a virus check on my computer when they gave me an application for remote access my computer would not accept it they said you have to bring your computer into the store I've had Geek Squad for two years and I never had a bring it in it was always...
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Product
Geek Squad Technical Support
#1005905
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We had a problem in connecting the TV to the internet, laptop and Chromcast via HDMI cable, and that was the reason that we contacted Geek Squad to find a solution. Their technition came to our house on 12/08/2016. He stayed at our home for one and a half hour just...
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Anonymous
Customer

GEEK SQUAD FORCE PEOPLE TO KEEP THEIR PLANSIT IS RIDICULOUS

Product
Geek Squad Technical Support
#1001873
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