Seller: Best Buy Product: Geek Squad Technical Support Clear all filters (0 of 33 reviews match)
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My husband specifically told them to make it as simple as possible with limited programs running at start up. I believe they purposely do this to get you to run to their Geek Squad because the same thing happened when my father purchased his last two computers from...
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2 comments
Anonymous
#1584288

Whatever you do, don't order a computer from Sweepstakes Clearinghouse with one of their $400 :consolation prize" vouchers.

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Review
#1384330 Review #1384330 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Bad quality
4.3
Details
On Samsung 55in tv. Purchased 10/16. TV fell 11/16. No problems with Tv. Except slight opening upper r corner or Tv. Worked fine up to 1week ago the TV went off and when we cut it back on. The picture was horizonal colors, you could hear the program but the picture...
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Review
#1368406 Review #1368406 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Warranty issue
3.6
Details

Update by user Sep 05

Best buy fixed computer and gave me free of charge a new Virus protection program. Great job!

Update by user Sep 18, 2018

Ran Trend Micro full scan twice and online assistance could not resolve. Trend Micro not on again this morning.

Original review posted by user Sep 17, 2018

I have been to Best Buy Geek Squad twice and they have not fixed my problem. I went on line and also used the online service they have also have not fixed the problem. I STRONGLY RECOMMEND NOT TO SWITCH TO BEST BUY / GEEK SQUAD AND TREND MICRO VIRUS PROTECTION UNTIL...
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2 comments
Machele
#1562274

FYI: there is no need to pay for anti virus software. There are many free, and good ones, eg., Avast.

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Resolved
Review
#1358106 Review #1358106 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Customer service and damaged product
  • Trend micro not working after switched from kaspersky
Reason of review
Trend Micro / Geek Squad
Loss
$500
Preferred solution
Let the company propose a solution
2.0
Details
The Geek Squad was to install on Wed aug 1st. That’s right, they did not show. Evan showed up on Sat aug 4th. I had a pen and paper in hand ready to take notes. He looked at me and told me in a stern voice to just pay attention and NOT take notes. Evan never returned...
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Review
#1323779 Review #1323779 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Poor customer service
I purchased a laptop less than one year ago. The purpose of my purchase was I work full time and planned to start taking classes on-line so that I might get my degree. Today marks the second time I have had to take the computer to the Geek Squad (50 miles one way)....
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Review
#1283285 Review #1283285 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Bad quality

Happy to see more and more Best Buy stores closing down

1.0
Details
I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a very good deal for an open piece... paid $375. I was told that no need to worry, any issues with the laptop, BestBuy technical team will repair it, blah blah blah... After a month, by end of June, the laptop stopped working. It wouldn't boot up, always showed "Automatic Repairing..." message and no options worked. I took it to the San Jose, Curtner Ave store and showed it to the Geek Squad. One Mr. Anthony spoke to me... he is supposed to be a technician, but he didnt even try starting the laptop and checking what is the problem. He asked me the symptoms and told me that it has to be sent to ASUS for manufacturers warranty repair. When I told him about the Open Box story and that BestBuy shoudl repair it, he asked me to go to the store where I bought it. I spent 30 mins there... but he never even checked the laptop once. I went back to the Steven's Creek Blvd store after couple of weeks. Again the Geek Squad person didn't check the laptop, he told it will be sent to Manufacturer Warranty repair. I agreed and after 2 weeks, got a call that water has gone inside and the mother board is gone, requires $450 to repair. I declined and collected the laptop in a week. I checked with the supervisor, as I was sure I had not spilled water on the laptop. He was not willing to listen and all he could do is... offer 20% discount on the repair cost or 20% discount on another open box laptop. I was not willing to spend any extra money on any Best Buy service. I took the laptop home and created a bootable USB and tried to boot the laptop, re-install the Windows10 and now it works like a new one. So the funny part is... 1. What is the Geek Squad there for if they can't even do the initial technical analysis? 2. The laptop was sent to ASUS for warranty repair, but all records show it was always with BestBuy Geek Squad, may be some other location. If it was sent to ASUS may be they woudl have resolved the issue free of cost. 3. Easiest way to deny free service to customer is saying water went inside and damaged the circuit. It is a shame, because I couldn;t prove that I have not spilled water on it. I doubt if the service guys even opened and checked anything. Overall... very bad experience with Best Buy. Stay away from them... happy to see more and more Best Buy stores closing down. Best is Amazon, do online shopping for what you like, if you don't like return it. No questions asked... even after months, may be the refund amount will reduce, but you don't have to live with a faulty machine. Never again to Best Buy...!!!
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Review
#1086233 Review #1086233 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Poor customer service
Loss
$365
Preferred solution
Full refund

1st & last Apple purchase with terrible customer service at Best Buy

1.9
Details
I purchased a MacBook Air because of all the good things I'd heard about Apple. I couldn't get my email account setup & my "Migration Assistant" showed completed but none of my items were on my new computer. I made an appointment & went in for a "free Geek Squad" assistance. They couldn't get the email set up either. I told them that I believe the laptop to be defective & they said I'd have to bring it in with my receipt & do a return or exchange even though I bought it on a Best Buy credit card & only had it for one week. Very inconvenient! Additionally, they told me that they couldn't help me with my migration without my purchasing a plan for $99.99 & they said I'd be better off to take it to the Apple Store. Total lack of customer service & consideration for my time. I returned the laptop - had to make a second 20 minute trip - and will be spending my money elsewhere from here on out.
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Review
#1073318 Review #1073318 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Defective product
Reason of review
Bad quality
Loss
$15
Preferred solution
Let the company propose a solution
3.2
Details
I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment...
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1 comment
Anonymous
#1349425

i think youre the dummy on this one chief.

Review
#1070118 Review #1070118 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Pros
  • Cant answer
Cons
  • Wasteing my time
  • Service issues not resolved
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution

Best Buy - Wireless Headphones

1.6
Details
I bought a pair of Sony Wireless FM Stereo Headphones from Best Buy (online purchase) and also purchased "Geek" Squad protection. We attempted to set up the headphones per instructions to a home theater system. All we got was static each time. I looked up my "Geek" Squad plan and contacted them. I was placed on hold multiple times before being transferred to four different customer service representatives/departments. As the fourth CSR told me that she'd need to transfer me to another department, I asked her if she could possibly transfer to someone who could assist. She then questioned whether I even had a "Geek" Squad plan. I rattled off the plan ID number, along with the start and end date and model number of the headphones. At this point she said that I should just take the headphones back to the Best Buy store and replace them. Couldn't someone have told me that 45 minutes earlier?
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Review
#979823 Review #979823 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Geek squad customer service
Reason of review
Poor customer service
Loss
$136
Preferred solution
Let the company propose a solution

Contact Geek Squad Customer Service

Website:
www.geeksquad.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
All Geek Squad Contacts

Geek Squad Reviews

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Geek Squad reviews

Best Buy in Charlestown, Massachusetts - Unsolved problem

if you pay for their Greek Squad service then you need to ask carefully before they took your money for their profit. They never explain everything to you before you asked so they can take your money easier!!Unbelievable customer service. Hope they do better job for the community. Everyone came to the store to get better service than buying online but the way Best Buy trained their employees as same as you buy something from online. We trusted your company so we came to your store but people did a horrible job. Everyone need a job to survive so Best Buy need to improve their service in order to compete with other competition.
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2 comments
Anonymous
#1153641

I'm not understanding what the complaint it... What didn't they explain before taking money?

What was the job they did horribly and what made it a horrible job? What is the unresolved problem?

Anonymous
#1160479
@aod43254

Bump

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Review
#840779 Review #840779 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Poor customer service