My mom bought me a computer from Best Buy. Almost a year later, I started having problems with it. First the CD drive broke...it popped out and wouldn't go back in *i forced it in for safety*. I took it to the Geek Squad *mom had bought a 2 year warranty*. The guy looked at it, asked me if I had tried pushing the button to make it come out. Um...yeah. So they took it to fix, had it for a week, and I got it back with an ugly, but working, replacement. A month later, the whole thing started spazzing out...shutting off and on randomly and such. I took it back, and of course it didn't do it there, but they took it to look at it anyway. I called them a week later and the guy told me they hadn't done the diagnostic on it yet, but when they did, they'd call me and let me know what was wrong. I called another week later and they told me they had JUST done the diagnostic and the motherboard was shot and had to be replaced. Since I had the warranty, it was no cost to me. I got my computer back almost 3 months later. It was still messing up really bad, so I took it back and the head Geek told me I just needed a windows boot disk, which he gave me.
I realized that the warranty was expiring, and if they had to fix a computer 3 times in the warranty period they were required to replace it. I also realized that they were stalling to avoid replacing it. I took it to another Best Buy and told them what was wrong and they told me it sounded like the motherboard needed to be replaced. When I told them it WAS replaced...the guy told me he seriously doubted they did.
To make matters worse, I saw my store on an undercover investigation exposing rip-off artists...and that store was the worst of all profiled. I've since ditched my POS computer and warn everyone I meet to NEVER buy a computer from Best Buy!