Not resolved

Per manufacture warranty, sent computer to Geek Squad for repair. Motherboard was replaced but afterwards, Windows 10 will not activate.

Contacted Windows Support that informed me that the Product Key was bogus and that Geek Squad had installed a prate version of the OS on my laptop. Now, Windows will not operate and Geek Squad has no answer for how to fix the problem. This after they certified that the repairs were successful and the computer was in full working order.

After spending an hour in store with Geek Squad support, they determined they had no idea what to do and suggested to send it back for additional diagnosis. I suggest you avoid using them.

Product or Service Mentioned: Geek Squad Laptop Repair.

Reason of review: Bad quality.

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