Geek Squad Reviews and Complaints
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Customers don't like
- Customer service
- I was lied to
- Geeksquad protection plan as they were not honest
Customers like
- No good
- No means no
- Wisdom
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Paid a arm and a leg to have them com to my parents home to set up 2 Amazon Dots and a Amazon Firestick. They took the money from my account before coming then was told the wrong tech guy was sent????? The one they send said he only knows about sound systems for TV's...
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Company wrote 0 private or public responses to the review from Dec 10.
Pinole, California
Product
I didn't like
- Phoney geeks
- Fake geeks
Geek Squad - Barkat3087@gmail.com
Refund my amount which has been deducted in my account
Company wrote 0 public responses to the review from Oct 30.
Lost my samsung gallaxy note 8 on 10-6-18. Reported on 10-9-18 after douting that my phone wont be returned to me. Took forever to replace. Was told that it will take 3 to 5 day to process claim and confirmation email will be sent with tracking info for phone delivery....
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Company wrote 0 private or public responses to the review from Oct 19.
Geek Squad - 6019460385
I could not hear the voice on the other line. They wanted to access my microphone. Does that keep me from hearing them. The voice sounded like it was way off in a distance.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 25.
I bought an overrated laptop in February of this year. I was told that I had 24/7 coverage for any issues for a year. My laptop has no sound. When I finally got through to the Geek Squad, I was told I needed to purchase a plan for $199. Best Buy oversold me on this...
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Company wrote 0 private or public responses to the review from Sep 16.
h.kitchener
You neglected to mention the brand of laptop. I assume it was a major brand and not something put together in someone's garage in town. If a major brand it will have come with...
Product
I liked
- No good
I didn't like
- Lack of support
- Geeksquad protection plan as they were not honest
- All would be addressed
For years, I was buying my Dell computers online at Dell.com. But as time went on and the company expanded, I found out that there customer support could be located anywhere in the world, not just in the United States, but in Malaysia, India, and China, as well as...
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Company wrote 0 private or public responses to the review from Sep 08.
I liked
- Being able to speak with someone directly
I didn't like
- Having to ship out a computer for a easy repair
I turned in my laptop at Best Buy August 15 about a week before school started because the screen cracked. Savanna told me it would take 3 weeks tops for it to be shipped off and returned back to me. So obviously I did it because my insurance is up in a month and I...
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Company wrote 0 public responses to the review from Sep 04.
Product
You Geeks need a lesson in customer service!!! No service, no customers!!! I hope a competitor comes along with a better business model and knocks you off your high horse!!!
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Company wrote 0 private or public responses to the review from Sep 03.
1Xy
Don’t ever let them have your computer, they’re liars, their customer service is absolutely horrible & on top of that they are crazy expensive-take it to a local trusted compu...
bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation...
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Company wrote 0 public responses to the review from Aug 21.
Product
Similar to Geek Squad
I live 45 minutes away from my local Best Buy . My computer crashed this morning so I took it in and they refused to look at my computer. The guy said they only do appointments only. He wanted to give me an appointment two weeks from today. I asked him if I can have...
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Company wrote 0 private or public responses to the review from Aug 20.
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Day two, still waiting for the manger to call. No One has returned my calls. I call them and was told a email was sent to the manage and my take 48 hours to get a reply. I tri...