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Geek Squad - 6019460385

I could not hear the voice on the other line. They wanted to access my microphone. Does that keep me from hearing them. The voice sounded like it was way off in a distance.
2.8
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1365500
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I bought an overrated laptop in February of this year. I was told that I had 24/7 coverage for any issues for a year. My laptop has no sound. When I finally got through to the Geek Squad, I was told I needed to purchase a plan for $199. Best Buy oversold me on this...
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h.kitchener
h.kitchener

You neglected to mention the brand of laptop. I assume it was a major brand and not something put together in someone's garage in town. If a major brand it will have come with...

1.3
I liked
  • No good
I didn't like
  • Lack of support
  • Geeksquad protection plan as they were not honest
  • All would be addressed
#1357082
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For years, I was buying my Dell computers online at Dell.com. But as time went on and the company expanded, I found out that there customer support could be located anywhere in the world, not just in the United States, but in Malaysia, India, and China, as well as...
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2.1
I liked
  • Being able to speak with someone directly
I didn't like
  • Having to ship out a computer for a easy repair
#1349844
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I turned in my laptop at Best Buy August 15 about a week before school started because the screen cracked. Savanna told me it would take 3 weeks tops for it to be shipped off and returned back to me. So obviously I did it because my insurance is up in a month and I...
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#1346133
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You Geeks need a lesson in customer service!!! No service, no customers!!! I hope a competitor comes along with a better business model and knocks you off your high horse!!!
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Anonymous
1Xy

Don’t ever let them have your computer, they’re liars, their customer service is absolutely horrible & on top of that they are crazy expensive-take it to a local trusted compu...

1.0
#1345795
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bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation...
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#1335354
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I live 45 minutes away from my local Best Buy . My computer crashed this morning so I took it in and they refused to look at my computer. The guy said they only do appointments only. He wanted to give me an appointment two weeks from today. I asked him if I can have...
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1.0
#1334216
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I called on Sat. Aug. 4 to set up an appt. for someone to come look at some issues we were having with our laptop and wireless printer. I was given an appt. of Thurs. Aug. 9 between 8a-12p. I took the day off of work. On Wed. Aug. 8 I was called and advised that the...
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#1327377
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Bought a TV last year, spent $200 for a four year Geek Squad. The sales gave me the impression that if anything happens to the TV in this four years, Geek Squad will come and repair the TV or even offer a replacement. Sounds good right? I can use the TV worry free for...
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h.kitchener
h.kitchener

Apparently, that's the way it is---the extra warranty from Geek Squad only covers the original telly. Their warranty, their rules. However, if you really want prompt, caring a...

1.0
#1327051
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I purchased a Samsung refrigerator in May of 2017 along with a warranty. The wrong refrigerator was delivered. Upon noticing that the refrigerator model was incorrect I called and got Best Buy to come and swap the incorrect unit for the correct unit. The person on the...
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3.0
I didn't like
  • Cancelled a warranty without my knowledge or permission
#1322127
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