Geek Squad Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What was your experience with Geek Squad?
Ask a Question About Geek Squad
Customers don't like
- Customer service
- I was lied to
- Geeksquad protection plan as they were not honest
Customers like
- No good
- No means no
- Wisdom
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Geek Squad - Barkat3087@gmail.com
Refund my amount which has been deducted in my account
Lost my samsung gallaxy note 8 on 10-6-18. Reported on 10-9-18 after douting that my phone wont be returned to me. Took forever to replace. Was told that it will take 3 to 5 day to process claim and confirmation email will be sent with tracking info for phone delivery....
Read more
Geek Squad - 6019460385
I could not hear the voice on the other line. They wanted to access my microphone. Does that keep me from hearing them. The voice sounded like it was way off in a distance.
I bought an overrated laptop in February of this year. I was told that I had 24/7 coverage for any issues for a year. My laptop has no sound. When I finally got through to the Geek Squad, I was told I needed to purchase a plan for $199. Best Buy oversold me on this...
Read more
I liked
- No good
I didn't like
- Geeksquad protection plan as they were not honest
- All would be addressed
- Best buy and geek squad said if my laptop had issues
For years, I was buying my Dell computers online at Dell.com. But as time went on and the company expanded, I found out that there customer support could be located anywhere in the world, not just in the United States, but in Malaysia, India, and China, as well as...
Read more
I liked
- Being able to speak with someone directly
I didn't like
- Having to ship out a computer for a easy repair
I turned in my laptop at Best Buy August 15 about a week before school started because the screen cracked. Savanna told me it would take 3 weeks tops for it to be shipped off and returned back to me. So obviously I did it because my insurance is up in a month and I...
Read more
Product
You Geeks need a lesson in customer service!!! No service, no customers!!! I hope a competitor comes along with a better business model and knocks you off your high horse!!!
Read more
1Xy
Don’t ever let them have your computer, they’re liars, their customer service is absolutely horrible & on top of that they are crazy expensive-take it to a local trusted compu...
bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation...
Read more
I live 45 minutes away from my local Best Buy . My computer crashed this morning so I took it in and they refused to look at my computer. The guy said they only do appointments only. He wanted to give me an appointment two weeks from today. I asked him if I can have...
Read more
Similar to Geek Squad
I called on Sat. Aug. 4 to set up an appt. for someone to come look at some issues we were having with our laptop and wireless printer. I was given an appt. of Thurs. Aug. 9 between 8a-12p. I took the day off of work. On Wed. Aug. 8 I was called and advised that the...
Read more
Select Reason
You neglected to mention the brand of laptop. I assume it was a major brand and not something put together in someone's garage in town. If a major brand it will have come with...