Latest review first
Paid a arm and a leg to have them com to my parents home to set up 2 Amazon Dots and a Amazon Firestick. They took the money from my account before coming then was told the wrong tech guy was sent????? The one they send said he only knows about sound systems for TV's...Read more
Company wrote 0 private or public responses to the review from Dec 10.
I didn't like
- Phoney geeks
- Fake geeks
Geek Squad - Barkat3087@gmail.com
Refund my amount which has been deducted in my account
Company wrote 0 public responses to the review from Oct 30.
Lost my samsung gallaxy note 8 on 10-6-18. Reported on 10-9-18 after douting that my phone wont be returned to me. Took forever to replace. Was told that it will take 3 to 5 day to process claim and confirmation email will be sent with tracking info for phone delivery....Read more
Company wrote 0 private or public responses to the review from Oct 19.
Geek Squad - 6019460385
I could not hear the voice on the other line. They wanted to access my microphone. Does that keep me from hearing them. The voice sounded like it was way off in a distance.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 25.
I bought an overrated laptop in February of this year. I was told that I had 24/7 coverage for any issues for a year. My laptop has no sound. When I finally got through to the Geek Squad, I was told I needed to purchase a plan for $199. Best Buy oversold me on this...Read more
Company wrote 0 private or public responses to the review from Sep 16.
For years, I was buying my Dell computers online at Dell.com. But as time went on and the company expanded, I found out that there customer support could be located anywhere in the world, not just in the United States, but in Malaysia, India, and China, as well as...Read more
Company wrote 0 private or public responses to the review from Sep 08.
- Being able to speak with someone directly
I didn't like
- Having to ship out a computer for a easy repair
I turned in my laptop at Best Buy August 15 about a week before school started because the screen cracked. Savanna told me it would take 3 weeks tops for it to be shipped off and returned back to me. So obviously I did it because my insurance is up in a month and I...Read more
Company wrote 0 public responses to the review from Sep 04.
You Geeks need a lesson in customer service!!! No service, no customers!!! I hope a competitor comes along with a better business model and knocks you off your high horse!!!Read more
Company wrote 0 private or public responses to the review from Sep 03.
bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation...Read more
Company wrote 0 public responses to the review from Aug 21.
I live 45 minutes away from my local Best Buy . My computer crashed this morning so I took it in and they refused to look at my computer. The guy said they only do appointments only. He wanted to give me an appointment two weeks from today. I asked him if I can have...Read more
Company wrote 0 private or public responses to the review from Aug 20.
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