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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

DON'T TAKE YOUR MAC FOR HARDWARE ISSUES! I was having an intermittent issue with my battery not charging on my MacBook Air. And it died early yesterday afternoon. Went on the Geek Squad web site to schedule an appointment. I answered it is a MAC, I did have hardware problems and my battery would not charge. Could not get in until 8:00 that night. So I went in and the tech took one of their cords, plugged it in and it did not work. So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. That would take a week and I could hope to get it back in 2 weeks! WHAT???? So I went to an authorized Apple service center. Turns out there was a small spec of paint (I am an artist) stuck in the charger port. 2 minutes and $30 later my Mac is completely healed.

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Verified Reviewer
1.0
Details
on the 26 of September 2019 a tech came out to my house to fix my tv and didn’t put the tv back together correctly the connection and picture was worse the day after he completed the job,he put the tv down so hard the two days later the leg on my tv broke off. On the...
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Review
#1722967 Review #1722967 is a subjective opinion of poster.
Cons
  • Geek squad maintenance
  • Never get back to the customer
  • Poor training
Reason of review
My tv was damaged by the technician they sent to my house
Preferred solution
A replacement like I was told I would receive because the technician damaged my tv

Simple. Don’t ever expect honest service from Geek Squad, Best Buy.

1.0
Details
Charged in advance $150.00 for hooking up hearing devices to my TV. Came over to my house and actually did not know how to do it. I had to get another company to do it. We will never buy from Best Buy again. Had bought all our TVs, computers, phones, GPS devices, etc. never again.
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Review
#1720730 Review #1720730 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Install correctly.
5.0
Details
OMG!!! The Geek Squad Team saved my sanity.....Their professionalism, efficiency from initial call for help to having a member return my call and deal with my issue(s) is ineffable. From my laptop to my cell phone BitDefender connection and everything in between....a...
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Review
#1717968 Review #1717968 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Pros
  • Complete follow up until consumer satisfaction
  • Representative was friendly
  • Personable
Reason of review
Efficient,Reasonable price,Reliable,Problem Solving, Honest, Quick to Respond from initial contact, Pleasant, Quality Performance, Easy to talk to/communicate, ask questions etc.

Geek Squad review in Medina, Ohio: Computer very slow.

5.0
Details
Computer slow. Nothing will load.
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Review
#1717393 Review #1717393 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Very disappointed with this service. We received text and emails even as late as that morning, saying the tech will be out that day between 0800-3:00. We called Best Buy at 2:30 in which the tech called us back around 3 PM only to tell us he checked with the store and...
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Review
#1706120 Review #1706120 is a subjective opinion of poster.
Service
Geek Squad Customer Care
Reason of review
Poor customer service

Geek Squad review in Houston, Texas: Problem with in store service

1.0
Details
I'm upset that I'm paying for a plan in which noone bothered to fix. I was insulted by the service guys, customer service suggested that I cancel my plan and when I called the store to speak to the manager I was given the run around and noone called me back. I took my computer to a different company and paid $75 but my computer was fixed.
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Review
#1705030 Review #1705030 is a subjective opinion of poster.
Service
Geek Squad Manager
Reason of review
Return, Exchange or Cancellation Policy

Geek Squad review in Cape Vincent, New York: Help with laptop

5.0
Details
Laptop needed some clean up , slow working
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Review
#1699498 Review #1699498 is a subjective opinion of poster.
Reason of review
Good customer service

Geek Squad review: Tv repair

Given expert opinion on my tv.
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Review
#1685386 Review #1685386 is a subjective opinion of poster.
Pros
  • Are pretty knowledgeable
Cons
  • No cons at this time

Geek Squad review in Spokane, Washington: Cancelled Total Tech Support within 5 days, NO REFUND AFTER 4 WEEKS

The customer service operation is clearly overseas, and does not help. I got three different answers as to where my refund is. I will be going in to Best Buy and demanding the refund from them, directly, while I wait. I love Best Buy but this Total Tech company is clearly fraudulent..
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Review
#1684606 Review #1684606 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Return, Exchange or Cancellation Policy
Loss
$218
Preferred solution
Full refund

Contact Geek Squad Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
All Geek Squad Contacts

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Latest Question

Geek Squad Questions

Geek Squad review: Didn't take long chatting

5.0
Details
No problem. I just don't know much about computers and I decided to call in instead.
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Review
#1681909 Review #1681909 is a subjective opinion of poster.
Service
Geek Squad Computer Diagnostics
Reason of review
Good customer service