Geek Squad Reviews and Complaints
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2
ISSUES RESOLVED
572
TOTAL REVIEWS
$99.6K
CLAIMED LOSSES
$522
AVG LOSS
57.5K
PAGE VIEWS
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Cons
- Customer service
- I was lied to
- Geeksquad protection plan as they were not honest
Pros
- No good
- No means no
- Wisdom
Latest review first
- Latest review first
- Most helpful reviews first
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Pissed Consumer Interviews
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DON'T TAKE YOUR MAC FOR HARDWARE ISSUES! I was having an intermittent issue with my battery not charging on my MacBook Air. And it died early yesterday afternoon. Went on the Geek Squad web site to schedule an appointment. I answered it is a MAC, I did have hardware problems and my battery would not charge. Could not get in until 8:00 that night. So I went in and the tech took one of their cords, plugged it in and it did not work. So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. That would take a week and I could hope to get it back in 2 weeks! WHAT???? So I went to an authorized Apple service center. Turns out there was a small spec of paint (I am an artist) stuck in the charger port. 2 minutes and $30 later my Mac is completely healed.
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Verified Reviewer
on the 26 of September 2019 a tech came out to my house to fix my tv and didn’t put the tv back together correctly the connection and picture was worse the day after he completed the job,he put the tv down so hard the two days later the leg on my tv broke off. On the...
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Review
Cons
- Geek squad maintenance
- Never get back to the customer
- Poor training
Reason of review
My tv was damaged by the technician they sent to my house
Preferred solution
A replacement like I was told I would receive because the technician damaged my tv
Simple. Don’t ever expect honest service from Geek Squad, Best Buy.
Charged in advance $150.00 for hooking up hearing devices to my TV. Came over to my house and actually did not know how to do it. I had to get another company to do it. We will never buy from Best Buy again. Had bought all our TVs, computers, phones, GPS devices, etc. never again.
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Install correctly.
OMG!!! The Geek Squad Team saved my sanity.....Their professionalism, efficiency from initial call for help to having a member return my call and deal with my issue(s) is ineffable. From my laptop to my cell phone BitDefender connection and everything in between....a...
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Review
Service
Geek Squad Technical Support
Pros
- Complete follow up until consumer satisfaction
- Representative was friendly
- Personable
Reason of review
Efficient,Reasonable price,Reliable,Problem Solving, Honest, Quick to Respond from initial contact, Pleasant, Quality Performance, Easy to talk to/communicate, ask questions etc.
Geek Squad review in Medina, Ohio: Computer very slow.
Computer slow. Nothing will load.
Review
Reason of review
Bad quality
Very disappointed with this service. We received text and emails even as late as that morning, saying the tech will be out that day between 0800-3:00. We called Best Buy at 2:30 in which the tech called us back around 3 PM only to tell us he checked with the store and...
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Review
Service
Geek Squad Customer Care
Reason of review
Poor customer service
Geek Squad review in Houston, Texas: Problem with in store service
I'm upset that I'm paying for a plan in which noone bothered to fix. I was insulted by the service guys, customer service suggested that I cancel my plan and when I called the store to speak to the manager I was given the run around and noone called me back. I took my computer to a different company and paid $75 but my computer was fixed.
Review
Service
Geek Squad Manager
Reason of review
Return, Exchange or Cancellation Policy
Geek Squad review in Cape Vincent, New York: Help with laptop
Laptop needed some clean up , slow working
Review
Reason of review
Good customer service
Geek Squad review: Tv repair
Given expert opinion on my tv.
Review
Pros
- Are pretty knowledgeable
Cons
- No cons at this time
Geek Squad review in Spokane, Washington: Cancelled Total Tech Support within 5 days, NO REFUND AFTER 4 WEEKS
The customer service operation is clearly overseas, and does not help. I got three different answers as to where my refund is. I will be going in to Best Buy and demanding the refund from them, directly, while I wait. I love Best Buy but this Total Tech company is clearly fraudulent..
Review
Service
Geek Squad Technical Support
Reason of review
Return, Exchange or Cancellation Policy
Loss
$218
Preferred solution
Full refund
Geek Squad review: Didn't take long chatting
No problem. I just don't know much about computers and I decided to call in instead.
Review
Service
Geek Squad Computer Diagnostics
Reason of review
Good customer service
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