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Called HP about activating drivers on my computer to activate all features on my new HP Office Jet printer 3830. Was put through to a "technician" at Geek Squad and knew what he was getting at, when he said, "I can't update your drivers until you buy a better security...
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#1171943
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As a former employee of Geek Squad from prior to them "merging" with Best Buy. I was able to see the destruction of the service from the inside. Immediately after the merging we were being pushed by management to "hard sell" service plans, regardless if the client...
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1.3
I didn't like
  • Online support no longer us based
#1167925
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Computer was logging in on a temporary user profile; brought it to geek squad to fix issue; Rather than fix the issue, they restored my computer and deleted all my programs and files associated with these programs with no backup of data saved and without permission...
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moeabode
moeabode

Best analogy I can think of ; going to the dentist with a tooth ache, rather than checking the tooth to determine the cause of the discomfort, the dentist pulls the tooth out....

1.0
I didn't like
  • Did not fix issue
  • Rude customer service
  • Deleted all my programs and files without permission
#1165679
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Geek Squad - Refrigerator repair

Geek Squad
#1172643
1.0
Details
Cooling effect stopped all of a sudden
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Staff
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Geek Squad - Great

Geek Squad
#1165404
5.0
Details
I'm not good at phone service schedule.
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Customer service

Geek Squad - Problem getting in. Contact with Greek squad for service

Geek Squad
#1165402
5.0
Details
Would not answer phone calls
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Customer service

Geek Squad - The worst

Geek Squad
#1160909
1.3
Details
I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is free from viruses. I dont recommend it at all its waste of money.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Sent my phone in for repair oct 30 and it is now January 5 and still trying to get it fixed Lost my phone and sent me someone else’s phone then asked me to turn it on (privacy act ) I have talked to several staff members over two months , they hung up on me three times...
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#1164992
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I was sold the 24/7 tech support software package and lied to by associate on what it all covered. The issue I had with my PC was hardware not software. Best Buy ended up refunding my money for the pc, because of the same issue it had several times. I canceled the 24/7...
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1.0
I didn't like
  • Customer service
#1164489
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Over the past month, I have been online chat as well as in the store. They have spent several hours on remote login and literally days ...seemingly pretending to work on my pc. Never fixed it. Uninstalled and reinstalled Office 365 at least 6 times. After today's...
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#1159594
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I purchased a home theater receiver in Sept-2017, along with a 2-yr Home Component GSP. After using the stereo, we have 2-issues: 1) the volume and mute start toggling and require the unit to be powered-off to reset, and; 2) the USB drops the iPod after a few songs. I...
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1.0
I didn't like
  • Being lied-to about the protection plan
#1137450
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I had an appointment with geek squad to install Wi-Fi in my home. They came once and advised me to get a specific router i.e. eero. I had to make a second appointment for them to come and Set up the eero which I purchased from Best Buy and the Wi-Fi. The came a second...
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1.0
#1137284
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11/11/17 I purchased 1700 worth of Tv, remote, extended warranty, geek installation and remote plus google rock candy. Plus delivery The install was scheduled for the following Tuesday. They showed up, removed my equipment to haul off, then announced my universal mount...
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2.0
#1136709
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Contact Geek Squad

Mailing Address:
Best Buy Stores, L.P., d/b/a Geek Squad
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
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Son's phone broke. Was convinced by sales people at Best Buy where we bought the phones, that Geek Squad protection was best option with a $50 deductible and same day service options. Went to Best Buy store today (an hour away) only to be handed a brochure and a print...
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#1133680
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