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Called the 1-800 number to cancel my membership. Not only were the menu options confusing and not clear as to which option to choose, I finally got a hold of someone (who was extremely quiet) which then transferred my to another person (Again extremely quiet). The...
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#1196137
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I took my laptop into Rego Park, NY repair Feburary 1, 2018 & after 2 days nothing was done. I called to find out why it wasn't being dealt with. It was just sitting there. When I called they told me they needed my power cord to proceed. If this was an individual...
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3.0
I liked
  • Staff is nice
I didn't like
  • Completely dissappointed in lack of proper service
#1182092
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Geek Squad - Extension with virus software

I received a special through email that my kapersky antivirus was about to expire and they will give me one free if I use Trend Micro. Signed up, installed Trend Micro and low and behold my computer is messed up and they want $199 to fix it
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Staff
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#1180984
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driving along the *** in a geek squad van at 3pm coming out of mr. burger in oshawa, cuts me off coming across 2 lanes without looking, the has the nerve to ridwe up my *** like hes gunna plow me off the road, and then stops dead in a through lane while the light is...
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1.0
#1176855
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We bought a large tv that included Geek Squad installation and set-up. The first visit the geeks didn’t have any of the required hardware. Hard to believe a big truck full of no hardware plus then the 2 geeks couldn’t even communicate. The next visit after we paid to...
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1.3
#1176760
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Called today 01/22/2018 to renew my geek squad protection plan spoke to a female god knows where,could not speak very good English. had to tell her my plan I D number six times. It took me 18 min. to get this done, If it where people in the UNITED STATES I think it...
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Anonymous
Anonymous

What is HHGREG?

3.3
#1174409
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Geek Squad - Refrigerator repair

Cooling effect stopped all of a sudden
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1172643
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Called HP about activating drivers on my computer to activate all features on my new HP Office Jet printer 3830. Was put through to a "technician" at Geek Squad and knew what he was getting at, when he said, "I can't update your drivers until you buy a better security...
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Anonymous
Anonymous

That wasn’t Geek Squad

#1171943
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As a former employee of Geek Squad from prior to them "merging" with Best Buy. I was able to see the destruction of the service from the inside. Immediately after the merging we were being pushed by management to "hard sell" service plans, regardless if the client...
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1.3
I didn't like
  • Online support no longer us based
#1167925
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Contact Geek Squad

Mailing Address:
Best Buy Stores, L.P., d/b/a Geek Squad
7601 Penn Avenue South
Richfield, Minnesota 55423-3645
United States
Phone:
(800) 433-5778
More
Computer was logging in on a temporary user profile; brought it to geek squad to fix issue; Rather than fix the issue, they restored my computer and deleted all my programs and files associated with these programs with no backup of data saved and without permission...
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moeabode
moeabode

Best analogy I can think of ; going to the dentist with a tooth ache, rather than checking the tooth to determine the cause of the discomfort, the dentist pulls the tooth out....

1.0
I didn't like
  • Did not fix issue
  • Rude customer service
  • Deleted all my programs and files without permission
#1165679
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