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Geek Squad - B.S. water claim

Paid over $400 for a warranty, returned my laptop for a faulty motherboard, repair was denied because they claim water was spilled on it. Those sensors are not fool proof and no liquids were ever spilled on my laptop, it was cleaned on occasion using a appropriate cleaner on a rag, but thats as humid as it would have seen.
1.0
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Customer service
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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#1449225
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Geek Squad in Miami, Florida - Best Buy not the Best customer experience.

Best Buy Geek Squad was scheduled to install my new TV. I ordered the TV on November 28 and scheduled delivery for December 17 between the hours of noon and 4pm. At aporoximstely 3pm on December 17, I received a call informing me that the Tech was stuck at a an installation that would take hours more to complete, therefore, I had to reschedule for either December 20 or December 21. There was no reasoning with the customer service person. Nothing could be done to have them adhere to their side of the agreement. No remedy other than moving the install date at their convenience. Be sure, I will never shop or recommend Best Buy. COULD CUSTOMER SERVICE BE MUCH WORSE!
1.0
Details
Customer service
#1426308
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Paid a arm and a leg to have them com to my parents home to set up 2 Amazon Dots and a Amazon Firestick. They took the money from my account before coming then was told the wrong tech guy was sent????? The one they send said he only knows about sound systems for TV's...
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Anonymous
Mary Greeley

Day two, still waiting for the manger to call. No One has returned my calls. I call them and was told a email was sent to the manage and my take 48 hours to get a reply. I tri...

1.4
Pinole, California
I didn't like
  • Fake geeks
  • Phoney geeks
#1420133
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Geek Squad - Barkat3087@gmail.com

Refund my amount which has been deducted in my account
#1391471
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Lost my samsung gallaxy note 8 on 10-6-18. Reported on 10-9-18 after douting that my phone wont be returned to me. Took forever to replace. Was told that it will take 3 to 5 day to process claim and confirmation email will be sent with tracking info for phone delivery....
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1.2
#1385395
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Geek Squad - 6019460385

I could not hear the voice on the other line. They wanted to access my microphone. Does that keep me from hearing them. The voice sounded like it was way off in a distance.
2.8
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1365500
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I bought an overrated laptop in February of this year. I was told that I had 24/7 coverage for any issues for a year. My laptop has no sound. When I finally got through to the Geek Squad, I was told I needed to purchase a plan for $199. Best Buy oversold me on this...
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h.kitchener
h.kitchener

You neglected to mention the brand of laptop. I assume it was a major brand and not something put together in someone's garage in town. If a major brand it will have come with...

1.3
I liked
  • No good
I didn't like
  • Lack of support
  • Geeksquad protection plan as they were not honest
  • All would be addressed
#1357082
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For years, I was buying my Dell computers online at Dell.com. But as time went on and the company expanded, I found out that there customer support could be located anywhere in the world, not just in the United States, but in Malaysia, India, and China, as well as...
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2.1
I liked
  • Being able to speak with someone directly
I didn't like
  • Having to ship out a computer for a easy repair
#1349844
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I turned in my laptop at Best Buy August 15 about a week before school started because the screen cracked. Savanna told me it would take 3 weeks tops for it to be shipped off and returned back to me. So obviously I did it because my insurance is up in a month and I...
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#1346133
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You Geeks need a lesson in customer service!!! No service, no customers!!! I hope a competitor comes along with a better business model and knocks you off your high horse!!!
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Anonymous
1Xy

Don’t ever let them have your computer, they’re liars, their customer service is absolutely horrible & on top of that they are crazy expensive-take it to a local trusted compu...

1.0
#1345795
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