filters
state:
Show
city:
Show
product:
Show
I contacted them several times! 5 times to be exact, 5th I was called finally said they are not responsible even though they didn't fix my problem and screwed up my laptop. I got my programs that they screwed up reinstalled and with a new key, it cost me! They are...
Read more
I didn't like
  • Damaged my computer programs and they ignored my problem
  • Do not stand behind their work
#1097855
Reply to reviews
First of all nobody speaks English so they are all reading from a script and cant help you. My phone got wet and I called to get a replacement they hung up on me three times and on the fourth transferred me to a local store. They say they shipped it UPS but I never...
Read more
1.1
#1097777
Reply to reviews
no printout of test after telling me it needed to be sent out for hardware fix. there test only tests software .they said Needed to be sent out for 2 weeks for hardware fix. already paid 159 for useless "test" did my own test at home using dell support assist got 22...
Read more
1.0
I didn't like
  • I was lied to
  • Bait and switch tatic
  • Rude customer service
#1096160
Reply to reviews

Geek Squad Replacement Protection Plan Review

Geek Squad
#972264
1.0
Details
Horrible service , never use them for insurance, they are sending out old refurbished iphones, they are going bad within 3 months! Geek squad is pointless, they do not care about their customers!! Horrible!!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Geek Squad Protection Plan Review

Geek Squad
#965339
2.2
Details
I was lied to. They told me I could get a discount if I got the protection plan active for one month. Turns out I can't cancel the protection plan before 6 months!!!!! SCAM!!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Geek Squad Laptop Repair Review

Geek Squad
#956666
1.8
Details
They told me that my lap top was a software issue and tried to sell me their plan, sent it to toshiba, they said its a hardware problem and they're fixing it free - Geeks are more worried about up charging you than finding the solution
Comment
Show
Customer service
Delivery Service
Diversity of Products or Services
Ease of Use
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Geek Squad Customer Care Review

Geek Squad
#947510
1.7
Details
I have a contract with Geek Squad - good luck, if you have a problem other than the standard virus removal, they choke. Also- customer service is terrible - they try to mandate all go through their appointment system which is a nightmare - try maneuvering through their animated phone system - they do all they can to make you hang up.... very disappointed
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
I had gotten online support with Geek Squad, Renee an agent got involved and she screwed up my laptop! Called several times never got anywhere with it. I finally got a phone call from someone today after weeks of dealing with this. Bottom line laptop was never fixed,...
Read more
jamesvega
jamesvega

Issue was never resolved! They don't care! I stop buying from them! I needed a hard drive instead of going to them I went to Walmart! They are not the only retail stores! Ther...

1.0
I didn't like
  • Wont fix their mistake
  • Follow up to errors
#1095008
Reply to reviews
Delivery guys dropped a 300 pound refrigerator onto a new hardwood floor...then dragged it 5 feet till they realized they were damaging the floor....they gave me a claim number, I filed it....and no amount of calls or reminders can I get them to respond....it was...
Read more
#1093185
Reply to reviews
Made appointment on august 10 for Augusta 24 for tech to come to my house to diagnose my 2 tvs hit by lightning. Appointment was 8-12. No one showed. I called at 12. Said they made a mistake. Spent 3 hours on phone talked to 12 different people and nothing. Was even...
Read more
h.kitchener
h.kitchener

If your tellys were hit by lightning, you must not have had surge suppressors hooked up between them and the wall receptacle, tho even with the surge suppressor the odds are y...

1.0
#1092236
Reply to reviews
My iPhone was acting up. It is 23 months old and was purchased new at Best Buy on a Sprint plan. I purchased the full insurance on the phone through Best Buy -- the Geek Squad would make all repairs. About two months ago my phone started freezing up and would...
Read more
1.0
I liked
  • Representative was friendly
#1079323
Reply to reviews
The geek squad was remotely giving my computer a tune up...they crashed it, put me out of business for 3 days, cost me a ton of money and all I got was excuses from them. On top of them causing the problem, they refused to send someone to my house (except if I paid...
Read more
1.0
#1068323
Reply to reviews
I purchased a screen saver at your store.I also paid the seven dollars to have Best Buy to install the product.I guess they where having a bad day,because it fell off.Thats when the fun began.I l tried to return it the monkey at customer service went crazy .What a dumb...
Read more
1.1
#1067486
Reply to reviews
Hi, I scheduled an appointment for Geek Squad to take a look at our Samsung TV at the restaurant I work at. The repair man never showed up for THREE appointments and NEVER called the number when he/she claimed to have arrived at our location. So when they claimed to...
Read more
1.0
I didn't like
  • Missing appointment
  • Lack of support
  • Appointment error
#1066739
Reply to reviews