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Horrible experience with Geek Squad. Never ordered their service, but was getting charged for it. Called them and let them know when I spoke to the rep at Best Buy I laughed when he said that Geek Squad is a "good deal" -- most people know that they are a joke. And if...
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Anonymous
Common Sense

Whats the cost breakdown from your local shops though? Meaning the Labor cost and the cost of parts? Do those costs from the local repair shops include parts? Because there's ...

1.3
#1059142
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I took my Alienware laptop to the Westbury store with a problem that it would not complete the boot process. It didn't make sense to me that it needed an entire operating system replacement, since the boot process loaded all but the last few non-operating system...
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I liked
  • Totally unsatisfying
I didn't like
  • Follow up to errors
#1054346
Reply to reviews
I took a damaged cell phone to geek squad. Due to complications with the system I had to receive my new device through UPS. The Tech gave me a hand written paper with the info for the number to call to activate my new device as well as an address to ship my old device....
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1.7
#1051614
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Geek Squad Replacement Protection Plan Review

Geek Squad
#972264
1.0
Details
Horrible service , never use them for insurance, they are sending out old refurbished iphones, they are going bad within 3 months! Geek squad is pointless, they do not care about their customers!! Horrible!!!
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Geek Squad Protection Plan Review

Geek Squad
#965339
2.2
Details
I was lied to. They told me I could get a discount if I got the protection plan active for one month. Turns out I can't cancel the protection plan before 6 months!!!!! SCAM!!!
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Geek Squad Laptop Repair Review

Geek Squad
#956666
1.8
Details
They told me that my lap top was a software issue and tried to sell me their plan, sent it to toshiba, they said its a hardware problem and they're fixing it free - Geeks are more worried about up charging you than finding the solution
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Geek Squad Customer Care Review

Geek Squad
#947510
1.7
Details
I have a contract with Geek Squad - good luck, if you have a problem other than the standard virus removal, they choke. Also- customer service is terrible - they try to mandate all go through their appointment system which is a nightmare - try maneuvering through their animated phone system - they do all they can to make you hang up.... very disappointed
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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In late 2014, I bought a Lenovo laptop from Bestbuy on Cambie. The salesman persuaded me to invest in the Geek Squad full service so I would get a replacement laptop if mine needs to be repaired. For three years, they took the money from my bank account like clockwork....
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1.0
I liked
  • No means no
I didn't like
  • Unprofessional
  • Never get back to the customer
  • I was given the run around
#1051507
Reply to reviews
Want to charge me again after year to use software for another year. Loaded software bought with computer. Was never told this when bought computer. Bought dozens of computer never had anyone try to charge me for software loaded on machine. Said I was told when bought...
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Anonymous
Common Sense

Hahahahhaha, no one cares about the Better Business Bureau, it's irrelevant. They have no power and no one goes to them except people with a complaint. Your "brother in law" d...

rollo2016
rollo2016

Sounds like you installed a bunch of junk software to "protect" your computer and it turns out you need to renew the license after a year. Look at what "protection" software/s...

1.0
#1041859
Reply to reviews
This company seems to do everything to drive people away. When I went to the store to get the memory of my laptop computer upgraded, it was out of stock. I then went to Crucible the Best Buy supplier. I obtained the upgrade part. When I went this morning, I HAD to have...
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2.2
I didn't like
  • Cavalier treatment
#1039592
Reply to reviews
I bought an HP laptop from Best Buy in 2015 and bought the extended warranty from Geek Squad for 2 years. The laptop suddenly overheated a few days ago for no reason and it is now unable to start, it only displays an error message when starting. From a test I could...
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rollo2016
rollo2016

Yours is a good example of why people should never, ever buy these extended warranties for anything. Actually having them pay for something, much less having the store honor t...

1.1
I didn't like
  • Did not provide the warranty as stated in the agreement
#1035874
Reply to reviews
I bought an iPhone 6 in March 2016 from a BestBuy Mobile store. At that time I purchased a protection plan for the phone from Geek Squad. Fast forward to January 2017 when I went into a Rogers store to upgrade my phone to an iPhone 6 Plus and signed a new contract. The...
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2.1
I liked
  • When we first joined
I didn't like
  • Being stolen from
#1030709
Reply to reviews
My wife tripped on a laptop cord and her computer [a Lenovo purchased at Best Buy] hit the floor and would not completely re-boot, although the screen was fine and it was trying to function. When I went into the local Best Buy, waited in line and talked to the...
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1.0
I didn't like
  • Representative condescending attitude and dishonesty
#1030139
Reply to reviews
I have an iMac with a burned-out graphics card. I talked to 2 different technicians at my local Geek Squad at Best Buy. The first seemed willing to help, but recommended I come back and talk to a second individual as he had more hardware experience. I came back a...
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Anonymous
Anonymous

Oh what a terrible employee, how dare he honestly *** his skills and not take on more than he could handle. The guy deserves a raise!

Anonymous
Anonymous

Did you happen to take your Imac to any other apple authorized repair centers? If so, what was their response? I'm guessing Noone would work on your computer as Imacs are noto...

1.0
I didn't like
  • Customer service
#1022551
Reply to reviews