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11/11/17 I purchased 1700 worth of Tv, remote, extended warranty, geek installation and remote plus google rock candy. Plus delivery The install was scheduled for the following Tuesday. They showed up, removed my equipment to haul off, then announced my universal mount...
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2.0
#1136709
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Son's phone broke. Was convinced by sales people at Best Buy where we bought the phones, that Geek Squad protection was best option with a $50 deductible and same day service options. Went to Best Buy store today (an hour away) only to be handed a brochure and a print...
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#1133680
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Had Geek Squad tech in home to fix internet connectivity issues. While here he decided that my computer needed some tweaking. After he left I discovered that none of my Office programs work (they worked fine before he arrived). Spent hours on the phone with Geek Squad...
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1.0
I didn't like
  • Incompetent techs
#1131707
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September 2015 i took my laptop to geek squad for a tune up and to resolve issue with speed. Since then my laptop has been slow and crashing. My protection ran out soon after. Now in 2017 my laptop has failed. The hard drive is toast. My tech savy husband popped it...
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Anonymous
Anonymous

All manufacturers outsource hard drives. It’s not going to be a Sony Drive, it would likely be Western Digital, SeaGate, Toshiba, or Hitatchi. Also, the computer would never h...

Anonymous
Loral

I wouldn't think of using them.Everyone I know who has indicated that they thought something else as sabotaged in order for you to require their services at some future date.T...

1.9
#1129667
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I took my computer up to Geek Squad to get an internal part fixed and then I was notified a couple days later that I will not be able to pick up my computer because they had damaged my computer I don't know along what lines the computer was damaged if it was damaged at...
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1.0
#1127877
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The main drive (2 TB) on my desktop failed. I attempted to install a new drive (4TB) but ran into problems with my new computer recognizing it. My computer saw that it was 4TB but could not access more than the first 2TB. After messing around with it, I decided to have...
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Anonymous
Chris

Hi I am a certified computer technician and wanted to discuss with you that I admire that you took the steps to go and figure it out on your own.. Many people trust Best Buy's...

I didn't like
  • Customer service
#1124810
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This is absolutely the worst protection I have ever gotten. Let alone that I was not given a Terms & Conditions, I was lied to about the project. Not once was I told that a fee would be associated with this. In addition, I was that a BRAND NEW PHONE, same maker, same...
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1.0
#1122963
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Went into my local B.B. to set up an inhome appointment to have someone look at my TV. I was told they had to call 1800GeekSquad to set up the appointment for me since I was there. They called and put the person on the other end on speaker so I could give my info and...
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1.0
#1121412
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DO NOT CONTRACT W/BEST BUY FOR GEEK SQUAD & WEB ROOT SERVICE. BB DOES NOT NOTIFY YOU PRIOR TO RENEWAL BILLING EVEN THO THEIR CONTRACT STATES THEY WILL EMAIL YOU 30 DAYS PRIOR TO CHARGING YOUR CC. WAS WAITING FOR NOTIFICATION OF RENEWAL SO I COULD CANCEL SERVICE, NEVER...
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#1118199
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I paid for total support for one year. I called and waited for 30 minutes only to be told There is a 85 minute wait. But we will be happy to send someone to your home for $49.00 Oh boy what a bargain. I bet they would be happy If anyone reads this They are a rip off...
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Anonymous
Anonymous

What a waste .

1.0
#1116074
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