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Purchased $10.99/month plan for my iphone that allegedly covered accidental damage, ie. cracked screen.

Took to Apple Store, quoted $109 to fix the screen. Called Geek Squad to see where to take the phone, suggested Best Buy which would cost me $199 for deductible, wth! Useless and ripoff, customer service was a joke, on the phone for 2 1/2 hours with no satisfaction.

Geek Squad at Best Buy was rude, uninterested in my dilemma and quite frankly ***. You get NOTHING for this plan except a headache and wasted time DO NOT INVEST IN GEEK SQUAD INSURANCE YOU WILL REGRET YOUR DECISION TRUST ME!!!

This person wrote the review because of not as described of geek squad complete protection plan from Geek Squad. Reviewer claimed that he or she lost $186 and wants Geek Squad to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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