The geek squad at the San Bruno location is NOT customer friendly, first of all. There is only one guy who knows what he's doing but is too busy to help.
No one wants to help. I always find myself standing there in front of the people who see me but don't say anything.
Last time I went, I needed to just open a file through powerpoint from online using the new Microsoft Office i installed but the guy was trying to make me pay like $60 basically because he didn't know what to do and wanted me to leave the computer overnight. Ridiculous.