Wood Dale, Illinois
1 comment

I brought my PC in on 12/15/15 to the Best Buy Geek Squad in N.Riverside, IL..

On 12/17/15 someone called me and said it was my mother board and for $575.00 they could fix it. I approved that only saying it was very expensive already. With an estimated completion date of 1/4/16, I checked the status online which said the part had arrived, fixing computer, needed to buy more parts!!! I was never called again and never approved more parts.

When I emailed them, a "Ria" emailed back and stated when I had a problem, I should let them know. What, don't they read English there? So I called the store and the geek guy said over and over only one part was bought and his screen said that. But when I told him what I was seeing online he changed his story and said they entered the purchase of the mother board twice - why on different days and why isn't my computer done yet!?

He has no idea.

Now I call the toll free number and wait over 15 minutes for someone to help!I will never use Geek Squad again.

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Anonymous
Minneapolis, Minnesota, United States #1355711

The approval was for the cost not number of parts. Sometimes a replacement part is bad and new one would have to be ordered. It is possible the in store Agent did not know that a re order was not a new charge in which it would not have been

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